Healthcare Client Support – Administrative Assistant
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Job Description
Healthcare Client Support & Administrative Assistant for a medical practice handling patient inquiries and providing administrative support remotely. Full-time role focusing on client and patient support based in the Philippines.
Responsibilities:
- Answer inbound phone calls and respond to client inquiries professionally
- Respond to emails and follow up on patient questions or requests
- Provide clear, calm, and friendly communication to patients
- Serve as a primary point of contact during business hours (Mon–Fri)
- Assist with appointment coordination and scheduling support
- Update and maintain basic patient information as directed
- Support providers with administrative follow-ups as needed
- Maintain accurate records and documentation in accordance with practice standards
- Use the practice’s Electronic Medical Record (EMR) system for basic tasks
- Work within the phone system to manage inbound and outbound calls
- Utilize Google Workspace for email, calendars, and internal communication
- Follow all internal workflows and compliance guidelines
Requirements:
- Prior experience in healthcare (medical office, clinic, healthcare support role, etc.)
- HIPAA training or strong understanding of HIPAA compliance
- Excellent spoken and written English
- Comfortable handling phone-based patient communication
- Professional, empathetic, and patient-focused communication style
- High level of discretion and confidentiality
- Experience working with Electronic Medical Records (EMRs) (Nice to Have)
- Familiarity with Charm Health is a plus (Nice to Have)
- Experience using RingCentral or similar phone systems (Nice to Have)
- Experience supporting medical providers or small practices (Nice to Have)
- Prior remote healthcare support experience (Nice to Have)
Benefits:
- 100% REMOTE
- $50 birthday bonus
- $200 testimonial bonus
- $300 tenure bonus every 6 months
- $500 entry monthly raffle
- NO TRACKER. NO PROBLEM
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