Medical Administrative Assistant – Insurance, Patient Coordination Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Medical Administrative Assistant supporting a U.S.-based concierge-style primary care practice. Responsible for insurance coordination, patient communication, scheduling, and administrative operations.
Responsibilities:
- Process insurance referrals and prior authorizations
- Verify insurance eligibility and benefits coverage
- Answer inbound patient calls professionally and courteously
- Conduct outbound patient follow-up and outreach calls
- Schedule appointments and manage provider calendars
- Provide receptionist and front desk administrative support
- Manage incoming and outgoing faxes
- Process, upload, and organize patient documents in shared systems
- Execute patient outreach and reactivation campaigns
- Perform data entry and general administrative support
- Manage email communications and maintain inbox organization
- Coordinate calendars and scheduling for Dr. Soriano
- Handle patient messages and communication requests
- Maintain accurate and up-to-date patient records within Athena Health EHR
- Support membership management activities
- Assist with executive assistant and operational support tasks as assigned
Requirements:
- Prior experience with insurance referrals, prior authorizations, and insurance verification
- Experience working with U.S. healthcare practices
- Strong understanding of HIPAA compliance and patient confidentiality requirements
- Experience using Athena Health EHR (strongly preferred)
- Experience with Weave or similar phone systems
- Excellent verbal and written English communication skills
- Professional, patient-focused, and courteous phone presence
- Strong organizational and time management abilities
- Exceptional attention to detail and documentation accuracy
- Ability to multitask and effectively manage competing priorities
- Proactive problem-solving skills with the ability to work independently
- Comfortable delivering high-touch, concierge-style patient support
- Tech-savvy and adaptable to learning new systems and processes
- Filipino candidates are preferred, with a neutral English accent suitable for patient-facing communication
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Benefits:
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
Similar Jobs
Administrative Assistant
Administrative Assistant providing support for multiple business entities at Ultra Concepts Group. Focused on communications, scheduling, and coordination of services across teams.
Administrative Assistant – Part Time
Bilingual Administrative Assistant in remote work supporting daily tasks and communication for the team. Managing billing and documents with effective coordination.
Virtual Administrative Assistant – GoHighLevel
Virtual Administrative Assistant managing the operations of a tech company CEO in LATAM. Ensuring smooth administrative functions and CRM management with client interactions.
Administrative Specialist
Administrative Specialist managing logistics, procurement, and administrative tasks at Helpware. Seeking an organized individual proficient in English and Ukrainian for remote operations.
Genetic Counseling Administrative Coordinator
Genetic Counseling Administrative Coordinator ensuring efficient coordination of patient and clinic-related activities. High-level administrative role with genetics and healthcare team responsibilities in Trumbull, CT.
Administrative Coordinator
Administrative Coordinator supporting remote operations at Environmental Intellect. Focusing on organization, technology, and creative communication for the Oil & Gas industry.
Administrative Assistant, Retail Operations
Administrative Assistant supporting Retail Operations at Starbucks. Responsibilities include administrative tasks, calendar support, and improvement of workflow processes.
Legal Administrative Assistant
Legal Administrator supporting billing, budgeting, and contract management at Riot Platforms. Collaborating with legal and finance teams to improve operations in a remote setting.
Administrative Support Specialist
Remote Administrative Support Specialist for Unlimited Biking assisting with business operations and administrative tasks. Supporting management and teams in a fast-paced remote environment.
Administrative Specialist, CL2 – YourPace Admissions
Administrative Specialist supporting the YourPace Admissions team with student inquiries and phone communications. Responsible for managing general inbox and connecting applicants with specialists in a remote capacity.
Office Manager
Office Manager supporting day-to-day operations for a UK-based employer from South Africa. Handling communications, logistics, and operational support tasks in a fully remote role.
Administrative Assistant
Entry-level Administrative Assistant role for South African talent providing support to UK businesses. Fully remote work with comprehensive training and pathways to growth.
Administrative Assistant
Administrative Assistant supporting HR and Training functions at The Center for Wound Healing. Responsible for onboarding, compliance maintenance, and employee engagement activities.
Administrative Assistant
Administrative Assistant providing support to the Admissions Department in Tennessee. Responsible for clerical tasks, legal reporting, and compliance coordination.
Administrative Assistant
Executive Assistant supporting the CEO of AWA and PRC in managing schedules and operational tasks. Requires bilingual skills in English and Spanish with strong Excel proficiency.
Administrative Assistant
Administrative Assistant supporting the Operations team and Talent Acquisition Specialist at Siege Media. Help streamline internal operations in a fully remote role.
Administrative Assistant
Administrative Assistant managing CRM, donor communication, and event coordination for a nonprofit organization. Supporting operations and contributing to community impact through kindness-driven initiatives.
Administrative Assistant
Administrative Assistant role coordinating business trips and providing administrative support for CDW. Ensuring collaboration and positive results across internal and external stakeholders.
Administrative Assistant
Remote Administrative Assistant role at Avahi, providing support to CIO Staff. Organizing communications, managing calendars, and enhancing team collaboration in a cloud-first environment.
Administrative Assistant
Operations Assistant supporting various tasks in administrative, marketing, and commercial areas. Geeker Company specializes in technological solutions with a focus on automation and efficiency.