Hotel Performance Manager
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Job Description
Hotel Performance Manager providing insights and support to enhance performance of IHG hotels in the Netherlands. Collaborating with hotel leaders to improve guest experiences and operational efficiency.
Responsibilities:
- Build collaborative, long-term relationships with hotels, driving engagement and alignment with IHG
- Visit hotels in your region and cross region on a regular base
- Partner closely with all IHG support functions and deliver hotel-level priorities.
- Analyse performance insights using tools, translating data into practical, hotel-centric solutions.
- Act as the conduit between hotels and IHG teams
- Develop collaborative action plans with hotels and track progress through key internal systems
- Drive hotel performance across key metrics, ensuring brand standards and compliance through clear prioritisation.
- Deliver and support training sessions for hotel teams.
- Share knowledge and best practices within a collaborative team of consultants.
- Contribute to regional projects alongside the Operations Director.
Requirements:
- Strong experience in a customer or client-focused environment, delivering expert service.
- Background in hotel operations or hotel leadership would be seen as highly advantageous.
- A consultative mindset with the ability to manage multiple projects simultaneously.
- A proactive, self-driven approach is critical for this role. You must be confident working independently, while staying connected to a wider team.
- Excellent time and diary management skills.
- Flexible communication style and a passion for building relationships.
- Willingness to travel extensively
- Fluency in both Dutch and English is essential for this role; knowledge of German would be an advantage, but is not required.
Benefits:
- A remote-based role in the Netherlands, offering flexibility while staying close to our hotels.
- The opportunity to grow your career within a global hospitality organisation, that continues to expand and lead the within the market.
- Exposure to senior stakeholders and cross-functional teams across Europe.
- A role where your insight, initiative, and attitude truly make a difference.
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