HR Operations Advisor
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Job Description
Advisor in HR Operations providing Tier 1 support for HR inquiries at Cardinal Health. Ensures timely resolution and quality in employee experience across various HR functions and compliance.
Responsibilities:
- Serve as a subject matter expert (SME) for Tier 1 HR Service Center processes, policies, and tools.
- Provide real-time guidance and escalated support to Tier 1 advisors to ensure accurate and complete resolution of employee inquiries.
- Support intake resolution for general HR inquiries, employee data changes, workforce compliance, payroll/timekeeping, and leave-related questions.
- Step in to directly handle case work and system transactions for escalation or high profile situations.
- Act as process owner for Tier 1 intake workflows, ensuring standard work, consistency, and adherence to SLAs.
- Develop, maintain, and validate employee-facing knowledge articles and local work instructions (LWIs) to ensure clarity and accuracy.
- Identify trends, gaps, and root causes in Tier 1 case handling and recommend process improvements or automation opportunities.
- Partner with Global Process Owners (GPOs) to support enhancements to HR service delivery and technology solutions.
- Support onboarding and training of new Tier 1 advisors, ensuring readiness across tools, processes, and customer service expectations.
- Provide ongoing coaching, feedback, and knowledge reinforcement to Tier 1 teammates and Tier 1 Supervisors.
- Promote a strong customer service culture grounded in empathy, professionalism, and accuracy.
- Represent the HR Service Center Tier 1 function in cross-functional projects, initiatives, and enterprise HR programs.
Requirements:
- Bachelor’s degree in a related field or equivalent work experience, preferred
- 3+ years of experience in HR Operations, HR Service Center, or a related HR function, preferred
- Strong working knowledge of HR processes, employee data management, and customer service protocols, preferred
- Experience with HR systems and case management tools (e.g., Workday, ServiceNow), required
- Demonstrated ability to manage multiple priorities in a fast-paced, high-volume environment, preferred
- Critical attention to detail with a strong commitment to data accuracy and integrity, preferred
- Proven collaboration, communication, and influencing skills across diverse stakeholder groups, preferred
- Uncompromising commitment to employee experience and customer satisfaction, preferred.
Benefits:
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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