Director, People Operations – International
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Job Description
Director of People Operations leading HR functions across the UK, Switzerland, Spain and Latin America at Capacity. Elevating the international HR function to support global expansion.
Responsibilities:
- Leadership & International People Strategy: Execute international people strategy in full alignment with the company’s goals, mission, vision, and values.
- Lead and directly manage all HR operations across the United Kingdom, Switzerland (including day-to-day operations), Spain and Latin America, working closely with in-country People Ops and Administration teams as well as external providers.
- Serve as the primary HR point of contact for new country and regional expansions as the organization grows globally, partnering with Legal and Finance to evaluate entry strategies for new markets.
- Build and maintain relationships with local employment counsel across all active regions.
- Directly manage the international People Operations team through mentoring, coaching, and ongoing feedback to drive professional growth and to ensure effective operation across all regions.
- Oversee the Switzerland office operations in partnership with the local Administrative/Office Manager, ensuring the Zurich/Geneva workspace operates smoothly and in compliance with Swiss workplace standards.
- Partner with hiring managers to define roles, source candidates, and streamline interview processes across international regions.
- Oversee a seamless new hire process and integration experience for all international team members, including merger and acquisition onboardings.
- Oversee international payroll operations in partnership with local payroll providers, ensuring accuracy, timeliness, and compliance with local tax and statutory requirements across all regions.
- Partner with the Senior Director of People Operations and Finance to develop and maintain competitive, equitable compensation frameworks across all international markets.
- Oversee local benefits administration, ensuring offerings are locally competitive and compliant with regional norms and legal requirements.
Requirements:
- 6-8 years of experience in People Operations or Human Resources with increasing leadership responsibility.
- Bachelor’s degree in Human Resources, Business Administration, Psychology, related field, or equivalent experience.
- Demonstrated experience managing HR functions across multiple countries and legal jurisdictions — international experience is required for this role.
- Direct experience with at least two of the following markets: United Kingdom, Switzerland, Spain or Latin America.
- Given the depth of Swiss operational ownership in this role, experience in Switzerland is strongly preferred.
- Working knowledge of multi-country employment law, GDPR, and international compliance obligations.
- Experience navigating works council or employee representative body processes in the UK or EU; familiarity with Swiss employment structures is a strong advantage.
- Experience with HRIS platforms and multi-country payroll integrations (e.g., BizNeo, BambooHR and Rippling).
- Exceptional verbal and written communication skills, with the ability to operate effectively across cultures and time zones.
- Strong preference for someone who is bilingual and/or fluent in Spanish; proficiency in French or German is a plus given the Swiss market focus.
- Excellent problem-solving, decision-making, and conflict resolution abilities.
- High emotional intelligence with the ability to lead with empathy and foster a culture of trust across a distributed organization.
- Adept at navigating change management initiatives in a complex, multi-jurisdictional environment.
- Proven ability to collaborate with and influence senior leaders to address complex organizational challenges.
- Visionary mindset with the ability to anticipate future challenges and develop long-term, scalable HR strategies.
Benefits:
- Private health insurance (with option to add eligible dependents)
- Eligibility for participation in the company's Profits Interest Units or Profits Interest Units Appreciation Rights after 90 days of employment, subject to the vesting and other terms outlined in the company’s plan
- 25 days of annual leave per year + bank holidays
- Company Pension
- Group Income Protection
- Group Life Assurance
- A supportive, diverse workplace where we prioritize respect for each other and our clients
- A fun, collaborative and growth-oriented team culture
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