Manager, Senior Manager – PeopleSoft Managed Services
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Job Description
Senior Manager leading PeopleSoft Managed Services delivery for Huron Consulting Group. Managing execution and client value across higher-education and enterprise clients in the U.S. or Canada
Responsibilities:
- Lead end-to-end delivery for PeopleSoft Managed Services clients, ensuring exceptional service quality and client satisfaction
- Drive day-to-day operations across OCI, PeopleSoft, and Oracle Cloud environments, ensuring SLA performance, proactive risk management, and continuous improvement
- Build and maintain trusted client relationships, effectively managing escalations, supporting renewals, and advancing service roadmaps
- Partner with Engagement Directors, CSMs, and Delivery Managers to optimize resource planning, utilization, and margin performance
- Actively monitor and influence financial outcomes, including revenue, contribution margin, and account growth opportunities
- Lead and support complex transition activities, including OCI migrations and production stabilization, ensuring seamless client onboarding and service continuity
- Develop, mentor, and inspire team members, fostering a high-performing, accountable, and collaborative delivery culture
- Identify and drive expansion opportunities within existing accounts, partnering closely with Sales and Growth teams to support renewals and new Managed Services pursuits
Requirements:
- 8–12+ years of experience in Oracle delivery, managed services, or enterprise IT services
- Deep expertise in PeopleSoft and/or Oracle Cloud Infrastructure (OCI)
- Proven experience supporting complex higher-education (large-scale university) or public-sector environments
- Demonstrated leadership experience at the Manager or Senior Manager level
- Strong executive communication, stakeholder management, and problem-solving skills
- Canadian citizenship required for TN visa eligibility (U.S. travel as needed)
Benefits:
- medical, dental and vision coverage
- 401(k) plan with a generous employer match
- employee stock purchase plan
- generous Paid Time Off policy
- paid parental leave and adoption assistance
- wellness program supporting employee total well-being
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