Human Resources Implementation & Support Consultant
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Job Description
Implementing and supporting MediSolution’s healthcare HR software for Canadian clients. Configuring systems, resolving issues, coordinating projects, and delivering training.
Responsibilities:
- Implement new customers from start to finish, including requirements gathering, business-process analysis, system configuration, programming formulas, testing, training, documentation, and transition to ongoing support
- Provide application support by investigating client issues, identifying root causes, developing solutions or workarounds, and ensuring timely resolution
- Build client relationships by understanding business needs, providing functional guidance, communicating application changes, and supporting users
- Manage and prioritize support cases and assigned work, documenting, progressing, and resolving issues with escalation when required
- Participate in project planning and delivery, including documentation, status updates, implementation activities, testing, UAT, and go-live activities
- Develop and maintain training materials, procedures, and user documentation, and deliver client and end-user training
- Collaborate with Product, Development, Technical Support, and other teams to resolve complex issues and identify improvements
- Support business development activities, including proposals, Statements of Work, demonstrations, presentations, and other client-facing activities
- Stay current with application functionality, industry practices, technology, and applicable HR, payroll, regulatory, and legislative changes
- Use modern technology and AI-enabled tools to improve productivity, problem-solving, research, and client outcomes
- Perform other duties as required or assigned
Requirements:
- 3-5 years in Human Resources, HR systems, HRIS implementation/support, or a related role
- Strong understanding of Human Resources processes, business requirements, and reporting needs
- Ability to analyze business processes and translate requirements into practical system solutions
- Experience supporting or implementing software applications, preferably in an HR or business systems environment
- Strong analytical, troubleshooting, and problem-solving skills
- Experience using SQL or similar data querying concepts
- Strong proficiency with Microsoft Office, particularly Excel
- Excellent verbal, written and presentation skills
- Strong organizational and time-management skills
- Ability to work independently while also contributing effectively to a collaborative team environment
- Demonstrated ability and willingness to learn new technologies, applications, and business processes
- Experience within the Canadian healthcare industry, particularly with Human Resources systems and workflows
- Experience with healthcare HR and/or Payroll systems and interfaces
- Knowledge of payroll processes and HR/Payroll integrations
- Experience with software implementation, configuration, testing, and user acceptance testing (UAT)
- Experience delivering client or end-user training and developing training or user documentation
- Experience with software demonstrations, proposals, Statements of Work, or other business development activities
- Understanding of software concepts, databases, interfaces, integrations, and technology
- Experience using AI tools or other emerging technologies to improve productivity, analysis, documentation, research, or problem-solving
- Post-secondary degree or diploma in Human Resources, Business, Information Technology, or a related field
Benefits:
- Comprehensive benefits package
- Lifestyle benefits
- 3 weeks of paid vacation starting the first year
- 5 days of personal leave per year
- RRSP program with employer participation
- Flexible, fully remote work within Canada
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