Senior Manager, Global HR Systems
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Job Description
CHEP global HR systems leader overseeing UKG Pro Workforce Management strategy, governance, and delivery. Leading distributed teams, releases, integrations, vendors, and platform operations.
Responsibilities:
- Own the global UKG Pro Workforce Management platform strategy, operating model, governance, roadmap, and service delivery priorities
- Provide global functional and technical leadership for UKG Pro WFM and related downstream systems
- Lead, coach, and develop a geographically dispersed team of managers, analysts, and platform specialists
- Establish and maintain global platform standards, design principles, documentation, controls, and decision frameworks
- Partner with senior HR, Payroll, Operations, IT, Finance, and regional stakeholders to shape demand and translate priorities into scalable solutions
- Lead governance and end-to-end delivery for releases, upgrades, patches, enhancements, and projects
- Oversee impact assessment, testing strategy, UAT, parallel testing, change readiness, communications, deployment, and post-production support
- Provide leadership for complex incidents, Tier 3 escalations, service disruptions, data issues, security concerns, and integration failures
- Coordinate cross-functional response, root-cause analysis, remediation, and prevention
- Oversee vendor and partner performance, service levels, escalations, support quality, product direction, commercial considerations, and delivery commitments
- Monitor platform performance, usability, data integrity, activity, and user issues
- Contribute to the platform roadmap by identifying improvement opportunities and assessing feasibility
Requirements:
- Bachelor's degree in Human Resources, Information Systems, Business, Computer Science, or a related field or years of experience equivalence
- 7-10 years of progressive experience in HR technology, HRIS, Workforce Management, Payroll, or related enterprise platforms, including leadership responsibility
- Demonstrated advanced experience with UKG Pro Workforce Management / Time and Attendance in a complex, multinational environment
- Experience owning platform operations, governance, roadmap planning, major releases, complex enhancements, testing, and production support
- Experience partnering with senior business and technology stakeholders and managing vendors or implementation partners
- Experience supporting large-scale, full-lifecycle implementations, integrations, or transformation initiatives
- Experience leading managers, analysts, specialists, or cross-functional delivery teams across multiple regions or time zones
- Advanced functional and technical knowledge of UKG Pro WFM, including Time and Attendance, scheduling, accruals, pay rules, security, reporting, interfaces, and downstream payroll impacts
- Strong understanding of global HR, Payroll, workforce management, compliance, data privacy, security, and audit requirements
- Ability to define platform strategy, governance, standards, operating models, roadmaps, and prioritization approaches
- Strong people leadership, coaching, resource planning, performance management, and capability-building skills
- Excellent analytical, problem-solving, decision-making, and root-cause analysis capabilities
- Strong program and project leadership, including risk management, testing, change readiness, and stakeholder communication
- Ability to influence senior stakeholders, navigate a complex matrix organization, and balance global standards with regional needs
- Vendor management, service management, and commercial awareness
- Understanding of integrations and data flows across HR, payroll, identity, finance, and third-party platforms
- Advanced reporting and data analysis skills, including Microsoft Excel; proficiency with Microsoft 365 collaboration and presentation tools
- Excellent written and verbal communication skills with the ability to translate technical topics for business audiences
Benefits:
- Competitive Pay + Annual Bonus
- Benefits Day 1
- 401K w/ company match (up to 4%)
- FREE company-paid vision, short-term disability, and life insurance
- Employee Stock Match Program
- Tuition reimbursement
- Parental leave
- Childcare assistance
- Profit sharing
- Fully Remote work arrangement
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