Implementation Manager
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Job Description
Implementation Manager deploying SafelyYou’s AI, hardware, and clinical services for U.S. senior-living communities. Leading customer onboarding, technical installations, training, and cross-functional project delivery through go-live.
Responsibilities:
- Act as the SafelyYou advocate, ensuring a smooth customer experience from the late stage sales cycle through the launch of services
- Serve as the primary point of contact for internal and external customers and community locations throughout implementation
- Manage a portfolio of implementation projects, delivering results on time, on schedule, and within budgets
- Lead virtual and onsite tours and travel as needed to understand technical requirements for project planning, resourcing, logistics, and installation execution
- Collaborate with teams to document and design the Scope of Work with accurate technical and implementation details
- Work cross-functionally with clinical success, account management/sales, AI, engineering, marketing, and finance
- Support communities throughout onboarding, including weekly status calls, opt-in/consent strategies, user account creation, education, training, and technical platform support
- Conduct weekly training sessions to prepare communities and stakeholders for go-live
- Manage procurement of project materials with supply chain
- Drive projects forward, overcome daily challenges, and provide a strong customer experience
- Train installation vendors and review completed work for quality requirements
- Provide remote implementation support for installers and other contacts
- Support post-implementation troubleshooting as needed
Requirements:
- 3+ years of experience as an Onboarding Manager, Implementation Manager, or Project Manager, preferably in a startup environment
- Strong organizational skills with the ability to deliver on multiple projects simultaneously
- Experience identifying inefficient processes and implementing improvements
- Solid technical troubleshooting and problem-solving skills
- Top-notch communication skills and ability to manage multi-stakeholder projects
- Experience implementing technology in environments requiring networking knowledge
- Experience architecting solutions and integrations for diverse customers
- Willingness to travel up to 25% of the time, ideally with your own vehicle
- Ability to occasionally lift heavy equipment
Benefits:
- A mission-driven company culture
- Fully remote
- Competitive salary & benefits, including fully paid employee premiums for Medical, Dental, and Vision
- 401k Program
- Monthly Education, Well-being & WFH stipends
- Non-accrual PTO
- Growth Potential
- Company Retreats
- Medical & Family/Parental Leave
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