Inside Sales Account Manager
Posted 4ds ago
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Job Description
Account Manager supporting patients with specialty and home infusion services at Cigna. Collaborating with healthcare providers for seamless access to therapy and positive outcomes.
Responsibilities:
- Support patients transitioning from hospital to home by coordinating specialty and home infusion services.
- Collaborate with hospitals, clinics, physicians, and home health agencies to ensure timely and effective home-based care.
- Manage the full referral lifecycle, including insurance verification, home health scheduling, and coordination with operational teams.
- Educate patients and caregivers on therapy expectations and financial responsibilities with empathy and clarity.
- Build and maintain strong relationships with referral sources while supporting growth across assigned hospitals and clinics.
- Identify patient and family concerns and assist with issue resolution to promote satisfaction and continuity of care.
- Maintain accurate documentation and ensure patient confidentiality at all times.
- Participate in required meetings, in-services, and training activities.
- Comply with established administrative, HR, and organizational policies.
Requirements:
- Strong customer focus with the ability to identify and respond to patient and referral source needs.
- Excellent communication and interpersonal skills.
- Strong organizational, analytical, and problem-solving abilities.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Proficiency in Microsoft Word and Excel.
- Bachelor’s degree or equivalent experience (preferred).
- Experience in managed care, insurance, or healthcare coordination (preferred).
- Project management or public-speaking experience (preferred).
- Ability to collaborate with diverse stakeholders across healthcare settings (preferred).
Benefits:
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays

















