Inside Sales Associate, Residential & SMB
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Job Description
Inside Sales Associate engaging with customers and driving growth through sales conversations for Clearwave Fiber Communications. Taking ownership of the sales process from lead to onboarding.
Responsibilities:
- Follow an assumptive sales process to uncover customer needs, present solutions, and handle objections with confidence.
- Engage directly with customers via phone, email, chat, and other digital platforms.
- Drive revenue growth by meeting and exceeding sales goals and performance metrics.
- Build rapport and trust with prospective customers, creating an excellent customer experience.
- Stay sharp—participate in training and product updates to confidently communicate value propositions and competitive advantages.
- Work closely with peers and leadership to support team initiatives and foster a collaborative environment.
- Embrace flexibility—this role requires availability for variable schedules, including evenings, weekends, and occasional overtime.
- Make outbound calls when directed.
- Follow up on leads and sales to ensure installation.
Requirements:
- High School diploma or equivalent required.
- 0–5 years of sales experience—call center, telecom, or customer service background is a plus.
- Strong verbal and written communication skills; clear, professional, and persuasive.
- Comfortable working in a high-paced environment with a headset and computer for extended periods.
- Self-motivated with the ability to work independently in a fully remote environment.
- Prior telecom experience.
- Tech-savvy with the ability to learn new systems quickly.
- A competitive spirit and team-oriented mindset.
Benefits:
- Performance-Based Rewards: Earn $52k+ with a competitive base salary plus earned commissions.
- Comprehensive Health Coverage: From day one, access medical, dental, and vision plans to safeguard your health and that of your loved ones.
- Financial Security: Enjoy company-paid life insurance, with options for additional coverage, alongside company contributions to HSA/HRA accounts, with an FSA plan available.
- Generous Time Off: Recharge and rejuvenate with up to 20 days of paid time off in your first year, ensuring a healthy work-life balance.
- Investment in Your Future: Participate in our 401(k) with matching contributions, vested upon hire, paving the way for a secure financial future.
- Safety Nets: Benefit from company-paid short-term and long-term disability plans and an Employee Assistance Plan for added peace of mind.
- Enhanced Perks: Connectivity Benefits: Enjoy complimentary Clearwave Fiber services if you reside within our service area, bringing high-speed connectivity to your fingertips.
- Recognition & Support: Join our Clearwave Connections program, where associates are celebrated for their contributions, and access 24/7 Health Advocate support at no cost to you.
- Wellness & Protection: Explore voluntary plans for accident, critical illness, hospital indemnity, and legal services to further safeguard your health and financial wellbeing.
- Collaborative Environment: Thrive in a supportive and collaborative work culture that values diversity, inclusion, and teamwork.
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