Inside Sales – Customer Operations & E-commerce Specialist, Cell and Molecular Research
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Job Description
Inside Sales Representative for Agilent's Cell and Molecular Research Consumables business in Germany. Ensuring smooth digital interactions and managing sales objectives with a customer-first mindset.
Responsibilities:
- Support price implementation —apply increases, and when needed, negotiate with tact and data‑driven rationale.
- Own day‑to‑day e‑commerce operations for B2B connections and our online store.
- Drive delivery follow‑up (scheduled ship dates, partial shipments to prevent delays, backorders, and priority lists) and keep customers proactively informed.
- Handle backorder communications - explain status, set expectations, and de‑escalate when timelines shift.
- Clear orders for booking - help customers find the correct catalogue numbers and resolve price discrepancies before orders enter the system.
- Meet sales objectives by driving inbound activities.
- Proactively collaborate with field and cross Agilent teams to drive a differentiated customer experience.
- Prepare and manage quotations across defined consumables lines—accurate, timely, and aligned to pricing and contract terms.
Requirements:
- Experience in customer operations/order management within a consumables business.
- Working knowledge of pricing (implementation, change control, and negotiation basics, impact analysis).
- Familiarity with B2B e‑procurement and online store workflows.
- Strong attention to detail, ownership mindset, and the ability to prioritize across multiple customer requests.
- Excellent Verbal and Written Communication Skills as well as Interpersonal and Presentation Skills in German and English, additional European languages a plus.
- Fluency with CRM/ERP tools and spreadsheets.
Benefits:
- Option to work remotely
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