Inside Sales Supervisor
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Job Description
Inside Sales Supervisor leading a team in delivering service excellence for building materials distribution. Supervision of sales associates and managing customer relationships across Georgia locations.
Responsibilities:
- Implement procedures and processes to set highest standard for service excellence and operational efficiency for the department.
- Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
- Provide customer follow-ups.
- Initiate telephone calls to customers to generate sales.
- Coordinate purchase and delivery of special products.
- Obtains information on pricing specifications, uses and availability.
- Code and input customer orders, pricing information and additional data into the computer system.
- Create sales tickets.
- Maintain stock levels on the sales floor and in the stockroom.
- Operate and balance cash register daily.
- Research credits, returns, and late payments as needed.
- Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
- Handles special orders and advanced pricing; assist with pricing and special price lists.
- Develop and grow professional relationships with customers.
- Resolve jobsite issues and customer problems.
- Responsible for supervising a team of 4+ associates (direct and indirect reports), with responsibility for budgeting, goal setting, and performance management, including providing feedback and input on hiring and terminations.
Requirements:
- High School Diploma or GED required. Associate's Degree preferred. Equivalent work experience may be considered in lieu of educational prerequisites.
- 4-6 years experience in building materials supply specifically within distribution operations and sales support required.
- 1-3 years supervisory experience in a customer oriented environment required.
- Demonstrated selling or operations experience required.
- Hands on experience in building supply, construction or distribution industry required.
- Knowledge of business management operations including purchasing, sales and personnel management.
- Strong problem solving, critical thinking, and creativity skills.
- Good math skills needed.
- Computer competency and good customer relations skills are required.
- Proficiency in leadership duties including excellent professional communication skills and an ability to motivate a team in a challenging and fast-paced environment.
- Special knowledge required--Understand products and services provided, manage builder material needs to local distribution ability, credit process. Understand applicable building codes. Computer literate with Microsoft Office products.
- Ability to read material take-offs, estimates, blueprints, and other such documents.
Benefits:
- Comply with all policies and standards
- Adhere to Company’s commitment to workplace safety
- Participate in and complete assigned trainings
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