Inside Sales Supervisor
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Job Description
Inside Sales Supervisor leading remote representatives and driving calls, SQLs, conversions, and enrollments. InnovAge provides PACE healthcare and social support helping seniors age independently.
Responsibilities:
- Deliver individual sales performance while leading, coaching, and developing a team of Inside Sales Representatives
- Meet or exceed targets for Calls Handled, Sales Qualified Leads, Call Conversion Rate, and Enrollment Rate
- Demonstrate best-in-class sales behaviors and execution as a team role model
- Maintain high-quality CRM hygiene and documentation standards
- Directly manage remotely located Inside Sales Representatives across multiple markets
- Conduct 1:1 meetings focused on performance, funnel health, conversion metrics, skill development, and action planning
- Use dashboards, reporting tools, KPIs, AI call transcripts, scoring, and insights to diagnose performance gaps and provide actionable coaching
- Conduct call reviews, skill drills, and coaching sessions to improve call quality, qualification effectiveness, and conversion outcomes
- Establish expectations, manage performance, and implement coaching and improvement plans
- Recognize and reinforce high performance and best practices
- Partner with Sales Operations and leadership to execute sales strategies and initiatives
- Ensure consistency in process adherence, call handling standards, and lead management
- Provide feedback on tools, processes, and market insights for continuous improvement
- Support onboarding and training of new team members as needed
- Perform supervisory functions and individual Assessment Specialist functions
Requirements:
- Bachelor’s degree required
- Proven record of consistently exceeding performance targets in current role
- Demonstrated ability to manage competing priorities (individual production + team leadership)
- Strong analytical and data interpretation skills
- Effective communication and coaching skills, particularly in a remote environment
- Experience utilizing CRM systems, dashboards, and call analytics tools
- AI transcription/scoring experience preferred
- Strong accountability and results-driven approach
- Ability to translate data into action
- Comfort with performance transparency and metric-driven environments
- Disciplined, organized, and proactive in managing a remote team
Benefits:
- Medical, dental, and vision insurance
- Short- and long-term disability insurance
- Life insurance and AD&D
- Supplemental life insurance
- Flexible spending accounts
- 401(k) savings/plan with company match
- Paid time off
- Company-paid holidays
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