Interpreter Quality Specialist
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Job Description
Interpreter Quality Specialist evaluating interpreters, investigating quality concerns, and coaching performance. Supporting Propio’s language services and communication access worldwide.
Responsibilities:
- Evaluate interpreter performance and identify opportunities for improvement
- Provide meaningful, actionable, constructive feedback
- Investigate quality concerns and review complaints
- Support interpreter development through coaching and performance development
- Conduct candidate assessments
- Monitor interpreter performance
- Document and report quality findings
- Apply professional interpreting standards, including accuracy, professionalism, confidentiality, role boundaries, cultural awareness, and respect
- Contribute to continuous improvement initiatives
- Partner with cross-functional teams and contribute ideas and decisions
Requirements:
- Strong written and verbal communication skills
- Excellent analytical skills and attention to detail
- Ability to assess information objectively and apply established standards consistently
- Ability to provide constructive feedback professionally and supportively
- Strong organizational and time-management skills; ability to manage multiple priorities and deadlines
- Sound judgment and discretion when handling sensitive interpreter, client, and quality information
- Ability to work independently and collaborate effectively with cross-functional teams
- Adaptability and resilience in a fast-paced environment with evolving priorities
- Bilingual or multilingual proficiency preferred, particularly in languages commonly supported by Propio
- Professional interpreting experience or language-services industry experience preferred
- Knowledge of professional interpreting standards, ethics, protocols, and interpreter role boundaries preferred
- Familiarity with healthcare interpreting and medical terminology preferred
- Experience in quality assurance, interpreter evaluation, coaching, training, or performance development preferred
- Familiarity with NCIHC and recognized industry standards and professional organizations preferred
Benefits:
- Opportunities to learn, develop, and expand capabilities
- Meaningful career growth opportunities
- Support for pursuing leadership opportunities and expanding career paths
- Continuous learning and growth
- Opportunity to influence decisions and contribute new ideas
- Collaboration with talented, high-performing team members
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