IT Administrative Assistant
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Job Description
Assisting IT operations and administration tasks in a Brazilian tech company. Supporting information management and team initiatives related to technology.
Responsibilities:
- Support the administrative and operational routines of the Information Technology area.
- Assist in organizing and updating documents, records, spreadsheets and information databases.
- Log, track and follow up on support tickets.
- Route incoming requests to the responsible teams according to established procedures.
- Support the monitoring of deadlines, outstanding items and responses related to tickets.
- Assist in updating controls, reports and area metrics.
- Support the organization of meetings, agendas, minutes and action plans.
- Provide administrative support to teams involved in internal technology projects and initiatives.
- Assist with organizing access permissions, requests, inventories and other internal controls.
- Support the updating of procedures, manuals and knowledge bases.
- Contribute to the organization and compliance of the area’s routines and processes.
Requirements:
- We are looking for an IT Administrative Assistant with an organized, collaborative profile who is interested in developing knowledge in the technology area.
- Basic computer skills.
- Basic knowledge of Microsoft Office tools, especially Excel, Word and PowerPoint.
- Interest in learning about IT processes, systems, support and routines.
- Good communication, organizational skills and the ability to work in a team.
- Preferred qualifications
- Basic knowledge of ticketing/IT service management tools.
- Previous experience in administrative tasks, customer service or operational support.
- Basic understanding of IT processes.
- Basic knowledge of Excel.
- Technical course or ongoing degree in a technology-related field.
Benefits:
- Position also open to candidates with disabilities (PwD).
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