Manager, Account Management – Large Group Segment
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Job Description
Remote manager leading Cigna’s Large Group client management teams. Driving retention, growth, renewals, and executive relationships for complex global health benefit accounts.
Responsibilities:
- Strategically lead, manage, and direct Strategic Client Managers and Senior Client Managers for Cigna Global Health Benefits’ Large Group portfolio
- Manage portfolio performance against persistency, revenue, membership growth, earnings, client experience, and strategic-priority measures
- Drive portfolio management and renewal execution, identifying retention and earnings risks and developing multi-year client-specific strategies
- Partner with Underwriting, Finance, Sales, and other matrix functions on claims experience, trend, renewal pricing, and commercially sound renewal approaches
- Hire, lead, coach, and develop client management professionals
- Build executive relationship management, financial acumen, consultative account planning, negotiation, and cross-functional leadership capabilities
- Serve as a market-facing leader for key Large Group accounts and producer/broker relationships
- Participate in executive business reviews, benefit strategy discussions, complex renewal negotiations, and critical issue resolution
- Coordinate solutions for complex multinational benefit needs across internal matrix partners
- Translate business priorities and portfolio strategies into team objectives and operating rhythms
- Ensure multi-year account planning, renewal readiness, risk management, and follow-through
- Lead and support client and broker escalations, service recovery, and root-cause improvement initiatives
- Support business planning and strategies for portfolio performance, renewal, retention, growth, client value demonstration, and enterprise initiatives
- Represent Large Group client and marketplace needs across Cigna Global Health Benefits
- Establish partnerships across Cigna Enterprise, including CHC domestic, Evernorth, and international health partners and regions
Requirements:
- Bachelor’s degree in related field or equivalent relevant experience required; MBA preferred
- 5+ years of experience in account management or benefit consulting, including management of large, complex employer client relationships
- 5+ years of employee benefit experience
- Prior management/supervisory experience and/or demonstrated competencies in this area
- Ability to coach experienced client management professionals responsible for complex accounts
- Strong understanding of the global health benefits landscape and complex employer-sponsored benefit programs
- Exceptional relationship and account management skills
- Ability to influence senior client and broker stakeholders
- Strong negotiation, renewal, and escalation-management capabilities
- Strong ability to partner with internal and external resources and clients
- Demonstrated experience with consultative client management methodologies
- Ability to work in a fast-paced environment
- Resilience
- Willingness to travel as needed to visit clients and brokers in market
- Strong financial acumen, including interpreting claims experience, medical trend, underwriting, pricing considerations, and portfolio performance
- Experience managing experience-rated accounts and complex renewal negotiations preferred
- Demonstrated strategic thinking and portfolio-management capability
- Proactive/consultative approach
- Innovation management
- Excellent communication, results orientation, strategic thinking, and team orientation skills
- Ability to work effectively in a highly matrixed organization and influence others
- If working from home, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload is required
Benefits:
- Medical, vision, and dental benefits starting on day one
- Well-being and behavioral health programs
- 401(k)
- Company-paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Leaves of absence
- Incentive compensation plan eligibility
- Remote work arrangement
- Cable broadband or fiber optic internet requirement for home working
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