Key Account Manager
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Job Description
Key Account Manager driving Abbott Vascular sales, strategic accounts, and clinical adoption across Ontario and Manitoba. Supporting physicians and healthcare systems with endovascular technologies.
Responsibilities:
- Develop and execute strategic account plans aligned with customer objectives and Abbott business priorities
- Identify, map, and influence key stakeholders across healthcare systems
- Build and maintain relationships with physicians, vascular surgeons, interventional radiologists, hospital administrators, and executive leaders
- Negotiate agreements and support long-term customer commitments
- Identify new business opportunities and generate demand for Abbott’s Endovascular portfolio
- Provide technical and clinical expertise during live procedures and case reviews
- Support product utilization in Cath Labs, Interventional Radiology Suites, and Operating Rooms
- Educate customers on the safe and effective use of Abbott technologies
- Demonstrate the clinical, operational, and economic value of Abbott solutions
- Support the launch and adoption of new products and technologies
- Analyze customer business needs and develop innovative solutions
- Lead value-based discussions with executive-level stakeholders
- Interpret financial and operational metrics
- Monitor industry trends, competitive activity, and healthcare policy changes
- Collaborate across Abbott divisions to deliver a One Abbott customer experience
- Maintain account, customer, and opportunity information in OneForce CRM
- Record customer interactions and maintain market intelligence and territory information
- Monitor territory performance, market share, and sales trends
- Prepare territory strategies based on sales data and account analytics
- Deliver forecasting and business reporting
- Partner with Clinical Specialists, Marketing, and internal teams
- Support national and regional business initiatives
- Share market insights and customer feedback
- Promote teamwork and collaboration across divisions
Requirements:
- Bachelor’s degree in Business, Life Sciences, Engineering, Healthcare, or a related field required
- Minimum 3 years of successful sales experience selling complex products, solutions, or medical technologies
- Proven experience managing strategic accounts and executive-level customer relationships
- Demonstrated success in value-based and solution-oriented selling environments
- Strong business and financial acumen
- Experience within medical device, healthcare, vascular, cardiovascular, or related industries is strongly preferred
- Proven ability to influence stakeholders and drive customer partnerships
- Valid driver’s license required
- Ability to travel within Canada (15–50% depending on territory)
- Ability to travel internationally for training and meetings (approximately 5%)
- Ability to communicate effectively in English
- Experience supporting physicians in procedural environments is preferred
- Knowledge of vascular, endovascular, cardiovascular, or interventional technologies is preferred
- Experience utilizing CRM systems such as OneForce or similar platforms is preferred
- Strong contract negotiation and strategic planning capabilities
- Field-based position
- Availability to support customer needs outside standard business hours when required
- Frequent travel within assigned territory
- Intermediate proficiency with Microsoft Office applications (Excel, PowerPoint, Word)
- Experience working with CRM and business reporting tools
Benefits:
- Career development with an international company
- Access to opportunities to grow and learn
- Company recognition as a great place to work
- Diversity and inclusion recognition
- Support for working mothers, female executives, and scientists
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