Account Manager – iGaming
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Job Description
Account Manager managing iGaming clients across Asia for a crypto and gaming software company. Growing revenue through upselling, KPI analysis, promotions, and client relationship management.
Responsibilities:
- Act as the main conduit between the clients and the business in all matters
- Identify new business opportunities with existing clients
- Collate and assess client product requests and feedback into internal teams
- Forecast, track and analyse Key Performance Indicators
- Propose commercial incentives for growth
- Analyze campaign/promotions performance and provide recommendations for improvements
- Manage critical escalations between the business and the client
- Create long-term, trusting relationships with key customers
- Maximise customers’ use of software and back office tools
- Upsell the product suite where possible
- Feed customer and market feedback back into Operations and Product teams
Requirements:
- 2+ years’ experience in the online gaming industry
- Excellent English, including strong business English communication skills
- Additional Asian languages are a plus
- Previous work experience in a similar Operations role
- Good understanding of key performance indicators in online gaming industry
- Ability to influence key decision makers at executive and C-level
- Ability to work in a fast-paced environment and adapt quickly to the business needs
- Strong negotiation and presentation abilities
- Excellent interpersonal and communication skills (written and verbal)
- Strong organizational skills
- Attention to detail
- Project Management skill
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