Strategic Account Manager
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Job Description
Strategic Account Manager expanding strategic enterprise accounts for Absorb’s AI-driven learning platform. Building account plans, closing upsell opportunities, and reducing customer churn.
Responsibilities:
- Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts
- Generate strategic account plans to execute strategies leading to upsell/cross-sell opportunities
- Work with Leadership, Solutions Engineers, and Account Development representatives to develop and execute expansion plans from Discovery to Closed Won
- Monitor the pipeline and take appropriate actions to facilitate sales through Closed Won
- Collaborate with support and technology teams to become an expert in Absorb LMS and the learning management landscape
- Demonstrate Absorb LMS functionality and provide pricing options aligned with customer objectives
- Work with Customer Success resources to identify risk and mitigate churn
- Use customer and prospect contact activity tools and systems and update relevant information
- Monitor and report on market and competitor activities
Requirements:
- Strong background in technology sales and client management with a minimum 7+ years of experience
- Ability to become a trusted advisor to senior leaders within client organizations
- Very strong business communication skills (written and verbal)
- Experience working with a global client base
- Ability to travel for business when required
- Strong internal team player
- Successful candidates will be subject to pre-employment background screening, including a criminal record check
- Must be able to show proof of legal eligibility to work in the country applied to without sponsorship
- Post-secondary degree – business undergraduate degree or MBA (preferred)
- Experience with AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, and Adobe Acrobat
Benefits:
- Fully remote-first work with flexible work arrangements 🏡
- Comprehensive Health and Wellness Benefits including retirement savings programs
- Eligibility for two different bonus plans
- Generous time off
- Comprehensive medical and dental benefits based on your country of location 🧘
- New Hire Equipment Allowance
- Monthly Flex Allowance 📦
- Endless opportunity for career growth and internal mobility 🌱
- Employee driven DE&I programs 🫶
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