Key Account Manager
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Job Description
Key Account Manager growing national grocery and distribution accounts for Bunzl’s reusable Earthwise bag division. Driving revenue, profitability, customer relationships, and sustainability-focused solutions.
Responsibilities:
- Develop and execute strategic account plans driving revenue growth, profitability, retention, and market share expansion
- Build and maintain relationships with customer stakeholders at all organizational levels
- Serve as primary customer contact and trusted business partner for assigned accounts
- Expand product offerings, increase penetration within existing accounts, and secure new business
- Develop annual sales objectives, business plans, and growth initiatives
- Lead customer business reviews, strategic planning discussions, and long-term growth initiatives
- Collaborate with Product Development, Design, Supply Chain, Operations, and Marketing on customer-specific solutions
- Coordinate private label programs, product launches, and customer marketing initiatives
- Communicate customer requirements, timelines, and expectations across the organization
- Resolve customer issues and provide proactive solutions
- Liaise between customers and internal functional teams to ensure execution and service
- Solicit and secure new Earthwise accounts in grocery and distribution channels
- Achieve assigned sales, margin, and profitability targets
- Analyze sales performance, market trends, customer data, and competitive activity
- Prepare forecasts, business updates, sales reports, and strategic recommendations
- Negotiate pricing, contract terms, and program agreements
- Support accounts receivable management and address credit or collection issues
- Maintain knowledge of Earthwise’s value proposition, sustainability initiatives, products, and industry trends
- Monitor competitive activity, market opportunities, and customer developments
- Represent Earthwise at trade shows, customer events, conferences, and business meetings
- Support product, category, and strategic growth initiatives
- Maintain accurate CRM records, opportunities, forecasts, and account plans
- Manage multiple priorities, projects, and customer initiatives while meeting deadlines
Requirements:
- High school diploma or GED equivalent required
- Bachelor's degree or equivalent combination of experience, education and training strongly preferred
- 5+ years of experience in strategic account management, national accounts, sales, business development, or related commercial roles
- Experience selling to grocery, retail, foodservice, packaging, consumer products, sustainability-focused, or related industries preferred
- Proven success managing complex customer relationships and delivering measurable revenue growth
- Experience leading cross-functional initiatives and collaborating across multiple departments
- Previous leadership experience or demonstrated ability to influence and lead without direct authority preferred
- Ability to travel nationally as required for customer meetings, business reviews, trade shows, and company events
- Applicants must live in the United States and be near a major airport
Benefits:
- Annual bonus
- Car allowance
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan with company match of $0.75 per $1.00 contributed, up to 6% of eligible pay
- Paid time off
- 10 vacation days annually
- 2 personal days annually
- 40 hours of sick leave per year
- 56 hours of sick leave if hired in WA
- 6 paid national holidays annually
- 2 floating holidays annually
- Leave required under federal, state, or local law
- Comfortable work environment
- Great Place to Work® certified employer
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