Key Account Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Key Account Manager responsible for developing strategic customer relationships and driving expansion growth at SaaS company. Ensuring measurable business outcomes for clients and maximizing Net Revenue Retention.
Responsibilities:
- Drive Expansion Growth
- Identify, develop, and close expansion opportunities
- Ensure customers achieve measurable business outcomes while maximizing Net Revenue Retention (NRR), expansion ARR, product adoption, and referenceability.
- Develop and maintain multi-year strategic account plans
- Build account growth strategies aligned to customer business priorities
- Map customer organizational structures, buying centers, and influencers
- Identify whitespace opportunities and competitive threats
- Partner with Customer Success Team to execute quarterly and annual account reviews
- Own commercial strategy for assigned accounts
- Generate expansion pipeline
- Own large expansion opportunities within renewal cycles
- Negotiate pricing, commercial terms, and contract structures
- Serve as commercial relationship owner
- Build trust across operational, IT, business, and executive stakeholders
- Partners with CS Manager to plan and drive executive business reviews (EBRs/QBRs)
- Escalation accountable for critical customer issues
- Coordinate internal executive engagement to drive customer outcomes
Requirements:
- Bachelor's degree required
- 6+ years enterprise SaaS / technology account management experience
- Proven success managing and growing large strategic accounts
- Experience with Supply Chain application software including Fleet Management SaaS solutions
- Experience with:
- Subscription / recurring revenue models
- Complex stakeholder environments
- Contract negotiations
- Expansion pipeline development and management
- Executive selling / advisory engagement
- Capable of communicating with and presenting to all stakeholder classes and can adapt accordingly, demonstrate genuine empathy, listening skills and commitment to customer success
- Commitment to genuinely understand WA product and ROI drivers, use cases and roadmap. Continuous learner that’s curious about customer end markets, trends and ensuring clients are leveraging platform to achieve greater value.
- Revenue growth, pricing, negotiation
- Commits to learning customers business model & industry so they can position WA as a strategic solution addressing key operational challenges, proactive developing plans to achieve customer goals.
- Effective championing needs of customer and responsibly rallying teams to problem solve and remove barriers. Assumes ownership and accountable facilitating outcomes for customers vs. “not my job” mentality
- Analytical thinker that consistently translates product usage into tangible financial value and can articulate ROI to executive stakeholders.
Benefits:
- Compensation: $95K - $110K USD, depending upon experience and location
- Unlimited PTO: Use your paid time off when you need it
- Subsidized Healthcare: A variety of subsidized medical plans to fit your needs
- Retirement Support: 401(k) matching to help you invest in your future.
- Family Friendly: Paid parental leave and caregiver support
- Growth & Development: Professional development plans and resources to support continuous learning.
Similar Jobs
Paid Search Account Manager
Paid Search Account Manager managing campaigns for enterprise and multi-location clients. Collaborating with teams to drive measurable results through data-driven optimization and insights.
Senior Account Manager – Life Sciences, Healthcare
Senior Account Manager focused on Life Sciences & Healthcare sales at Clarivate. Managing high-value customer relationships and driving sustained account growth across the US and Canada.
Account Manager
Seeking an experienced Strategic Account Manager specializing in Aerospace and Defense for customer relationship management. Responsible for account growth, retention, and collaboration with internal teams in achieving revenue targets.
Account Manager – Logistics
Account Manager handling customer relationships, pricing, and logistics solutions for Charger Logistics Inc. Building new business relationships and providing exceptional customer service.
Senior Account Manager
Sr Account Manager role increasing market share at ADI Global Distribution, a leading wholesale distributor of security and low-voltage products. Focus on sales, customer relationships, and training initiatives.
Associate Account Manager
Associate Account Manager managing existing customer accounts and driving renewals at Drata. Collaborating with various teams to ensure customer success and satisfaction.
Partnerships Manager
Partnerships Manager at CoVet, driving global partnerships and collaboration for an AI veterinary platform. Engaging partners, enhancing integration, and steering strategic growth initiatives.
Senior Account Manager – Life Sciences, Healthcare
Senior Account Manager managing strategic customer relationships in Life Sciences & Healthcare. Focused on account growth, opportunities, and cross-functional collaboration.
Director of TSD Partnerships
Director of TSD Partnerships at Broadvoice managing relationships with TSDs and ensuring strategic success. Building partnerships and driving mutual success within the TSD ecosystem.
Account Manager
Account Manager at Quavo managing mid-market to large clients and driving growth opportunities while ensuring client engagement and success on the platform.
Account Manager
Account Manager at InsCipher building relationships with clients and supporting Filing Services. Drive workflow adoption and resolve filing-related issues for continued client satisfaction.
Senior Account Manager, Paid Media
Account Manager overseeing e-commerce clients at BM Digital, ensuring strategic alignment and performance in marketing campaigns. Focused on retention, growth, and close collaboration with internal teams.
Account Manager
Account Manager handling existing customer portfolios for INNERGY's cloud-based ERP software. Focus on account growth, renewals, and strategic customer partnerships with a remote work option.
Senior Solution Consultant – Partnerships, Financial Reporting
Senior Solution Consultant leveraging technical expertise and presentation skills in Financial Reporting to support strategic partners. Positioning Workiva's financial solutions for enterprise customer opportunities.
Account Manager – Patient Care
Account Manager developing customer relations and driving sales for Medline in Southern Germany. Building long-lasting relationships with clinics, hospitals and other healthcare organizations.
Claims Account Manager II
Claims Account Manager facilitating customer relationships and handling inquiries at ICW Group. Overseeing claims process and providing excellent service to clients.
Territory Manager – East France, Luxembourg, Wallonia
Regional Manager specializing in medical devices for Eastern France, Luxembourg, and Wallonia at CooperSurgical. Responsible for supporting product transitions and launches while building customer relationships.
VP of Partnerships – Public Affairs
Vice President of Partnerships & Public Affairs building partner ecosystem for government markets. Leading public affairs and legislative strategy in the human services sector.
Advertising Partnerships Manager
Advertising Partnerships Manager leading growth and relationships with advertising partners at BenefitHub. Developing revenue-generating digital advertising programs and managing campaigns from concept through execution.
Account Coordinator – On-Call Temp
On-call Temporary Account Coordinator providing administrative support in a streaming technology company. Ensuring smooth fulfillment of client orders and managing operational tasks in a fast-paced environment.