Key Account Manager
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Job Description
Key Account Manager at Ooma managing major retail and distribution partnerships. Developing growth strategies and driving sales performance for retail partners.
Responsibilities:
- Develop annual strategic account plans (reviewed quarterly) with clear sales and growth objectives.
- Identify growth opportunities based on marketing initiatives, product innovation, economic trends, and seasonality.
- Own and manage the full relationship with assigned key accounts.
- Serve as the primary point of contact and trusted advisor to retail partners.
- Lead business reviews, client meetings, and executive presentations.
- Forecast sales performance and provide regular reporting to the Head of Residential Sales.
- Manage marketing spend to maximize ROI and drive sell-through.
- Oversee product detail pages across e-commerce channels to ensure accuracy and strong performance.
- Partner with retailers to secure optimal shelf positioning and effective merchandising in brick-and-mortar locations.
- Represent Ooma at trade shows and industry events.
- Travel regularly to meet with key accounts and strengthen face-to-face partnerships.
Requirements:
- 5+ years of experience in retail, distribution, consumer packaged goods (CPG), or consumer electronics.
- Proven success managing products across brick-and-mortar retail, e-commerce, or distribution channels.
- Experience in telecommunications, networking, or VoIP technology preferred.
- Strong relationship-building skills with the ability to influence and position products as strategic assets.
- Strategic mindset with the ability to translate insights into actionable growth plans.
- Excellent presentation, verbal, written, and listening communication skills. Highly organized and results-driven, with the ability to manage multiple priorities simultaneously.
- Self-starter who is comfortable with ambiguity and able to solve problems independently.
- Natural leadership presence with a positive, collaborative mindset.
- Proficiency in Microsoft Office (Excel, PowerPoint, etc.).
- Bachelor’s degree in Business or related field preferred, or equivalent professional experience.
Benefits:
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- FSA Healthcare & Dependent Care
- Commuter Benefits
- Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
- 401(k), including employer match, and Roth
- Employee Stock Purchase Plan (ESPP)
- Paid Time off, Sick Time, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel Assistance Services and Identity Theft
- Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.
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