Lead, Business Operations – CQM
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Job Description
Leading operational initiatives for Headway by driving cross-functional challenges in mental healthcare access. Building scalable processes while coordinating stakeholders and leveraging data tools.
Responsibilities:
- Drive complex, cross-functional initiatives that advance pod-level objectives - identifying opportunities, addressing dependencies, and ensuring alignment across stakeholders.
- Build and operate scalable workflows and processes (0→1) that improve efficiency, reliability, and throughput across your domain.
- Leverage data tools to extract insights, validate assumptions, and inform decisions, synthesizing findings into clear recommendations that guide pod and organizational priorities.
- Plan, execute, and deliver initiatives end-to-end by setting clear objectives, timelines, and success metrics – driving accountability across functions without formal authority.
Requirements:
- 5-7 years of experience in operational roles at high-growth companies; background in consulting, finance, or business operations preferred but not required.
- You independently deconstruct complex problems into structured, testable components - and you're comfortable working through ambiguity without waiting for full clarity.
- You're proficient with AI & data tools (e.g., Looker, Excel, SQL, dashboards) and use them fluently to extract insights, validate assumptions, and streamline workflows.
- You design systems with scale in mind - anticipating bottlenecks, iterating based on feedback, and codifying learnings into playbooks and standards.
- You coordinate resources and align priorities across teams, building trust through transparency, accountability, and clear communication.
- You take calculated risks and make decisions that advance pod objectives, anticipating downstream impacts before taking action.
- You're motivated by the opportunity to make an impact on one of our generation's defining problems: affordable mental healthcare.
Benefits:
- Equity compensation
- Medical, Dental, and Vision coverage
- HSA / FSA
- 401K
- Work-from-Home Stipend
- Therapy Reimbursement
- 16-week parental leave for eligible employees
- Carrot Fertility annual reimbursement and membership
- 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
- Flexible PTO
- Employee Assistance Program (EAP)
- Training and professional development
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