LogicMonitor Developer
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Job Description
Manage LogicMonitor platform's administration and device onboarding processes while collaborating with cross-functional teams. Optimize monitoring tasks and provide support for client onboarding and troubleshooting.
Responsibilities:
- Manage day-to-day administration of the LogicMonitor platform, including user management, monitoring configurations, device onboarding, dashboards, and alerting
- Process MACDs (Moves, Adds, Changes, Deletes) across devices, groups, configurations, etc.
- Validate, troubleshoot, and resolve LogicMonitor platform issues, escalating to vendor support when necessary
- Maintain data consistency, accuracy, and hygiene within the platform
- Build reports for clients and internal Service Delivery staff
- Research, update, and maintain 1000’s of device Data Sources across the platform to ensure health and to maintain updated requirements across all hardware
- Design, build, and maintain LogicMonitor to ITSM (ServiceNow) workflows, integrations, and automations
- Experience with LogicModules
- Awareness of upcoming and current LogicMonitor functionality including LM Envision and Edwin AI (correlation, automation, and agentic agents)
- Develop, update, and enhance LogicMonitor Data Sources, Event Sources, Property Sources, config sources, and scripts
- Write automation workflows and custom integrations using Groovy, Java, Python, and automation scripting tools
- Automate onboarding, configuration updates, and repetitive administrative tasks to improve operational efficiency
- Build internal tools and scripts to streamline monitoring processes and ensure scalability
- Perform end-to-end device onboarding for servers, network devices, applications, cloud resources, and APIs
- Configure and validate monitoring using SNMP, WMI, OIDs, and other collection methods/monitoring mechanisms
- Ensure monitoring accuracy, threshold tuning, and alert fidelity for all onboarded devices
- Collaborate with servers, network, cloud, and application teams to define monitoring requirements
- Collaborate with clients and onboarding project teams for device and client onboarding
- Implement, configure, and maintain API integrations with cloud and network platforms, including but not limited to Cisco Meraki, Microsoft Azure, Amazon Web Services (AWS)
- Develop custom collectors or scripts to support platforms not covered by native integrations
- Work very closely with another LM administrator as well as ServiceNow and Salesforce teams to facilitate the entire monitoring and management workflow
- Work closely with infrastructure, DevOps, network engineering, and application teams to ensure complete monitoring coverage
- Excellent interpersonal skills to aid in working in tandem with internal staff in addition to clients facing calls for onboarding, troubleshooting, and platform escalations
- Document processes, standards, Data Source customizations, workflows, and integration patterns
- Provide recommendations for monitoring improvements, standardization, and automation opportunities
Requirements:
- 3–5+ years of LogicMonitor or equivalent monitoring platform administration experience
- 2-5+ years of LogicMonitor specific experience
- Proficiency in Groovy, Java, Python, and general automation scripting
- Experience working with modern Linux and Windows systems environments
- Strong understanding of SNMP, WMI, OID structures, and other monitoring protocols
- Strong understanding of server infrastructures (Windows & Linux) and networking fundamentals
- Experience building or customizing monitoring Data Sources or equivalent monitoring templates
- Familiarity with REST APIs, JSON, and integration workflows
- Experience with cloud platforms: Azure, AWS
Benefits:
- Empower individuals to achieve their best while making a real impact
- Opportunity to connect with leadership team and embrace challenges
- Celebrate success in a dynamic, fast-paced environment
- Build IT solutions and careers
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