Manager, Business Development Operations
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Job Description
Remote BD Operations Manager deploying Microsoft Dynamics 365 and fundraising workflows. Supporting Living Goods’ government-led community health systems across Africa through reporting, data, and process improvement.
Responsibilities:
- Lead deployment of the optimized CRM with the internal tech team
- Own user acceptance testing, data migration and validation, training, go-live, and post-launch support
- Serve as business owner of the CRM after launch
- Oversee donor, funder, and partner data, including tracking, segmentation, reporting, and data governance
- Drive CRM adoption through training, user guides, change management, and usage monitoring
- Lead deployment and configuration of project management software for proposal development, grant reporting, and deadline tracking
- Produce fundraising dashboards, Board reports, and portfolio reviews
- Track KPIs and analyze revenue trends for leadership
- Design and refine prospecting, proposal, reporting, and cross-functional workflows
- Track proposals, reports, supplementary materials, and deadlines
- Project manage the Business Development enablement function
- Bridge Business Development and Finance on gift reconciliation
- Support fundraising relationship managers with operational needs
- Manage and develop the Associate, Business Development Operations
- Work closely with Finance, Programs, and Digital Transformation teams
Requirements:
- Bachelor's degree required, in business, information systems, nonprofit management, or related field
- 5–7 years of experience in development, fundraising, or business development operations
- At least 2–3 years owning or administering a CRM
- Experience with Microsoft Dynamics 365 preferred
- Demonstrated experience deploying a CRM, including testing, training, and driving user adoption
- Experience configuring and rolling out project management or workflow tools for a team
- Experience with Asana preferred
- Hands-on experience using AI tools in a work setting to transform processes, such as reporting, research, or data cleanup
- Strong analytical and reporting skills, including experience building dashboards and reports
- Experience designing and improving workflows and cross-functional processes
- Working knowledge of gift and grant accounting, such as reconciliation and restricted versus unrestricted funds
- Experience with multi-entity fundraising preferred
- Exceptional organization, attention to detail, and communication skills
- Collaborative spirit, demonstrated by active listening, clear communication, being a team player, and earning trust across departments, with executive team members, country teams, and peers
- Line management or coaching experience preferred
- Ability to work remotely, preferably from the UK
Benefits:
- Health insurance
- Bonus opportunity
- Competitive salary and benefits package commensurate with experience
- Opportunity to make lives better for those in need
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