Manager, Customer Analytics – Post-Sales
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Job Description
Manager, Customer Analytics leading post-sales insights across customer journey at Jobber. Driving analytical impact and strategic insights to enhance customer experience and retention.
Responsibilities:
- Lead, coach, and empower a team of analysts who deliver strategic insights and drive measurable business impact.
- Partner with post-sales business leaders to define success metrics and evaluate initiatives.
- Develop frameworks, models, and dashboards that connect insights across the customer lifecycle.
- Act as a strategic thought partner to post-sales GTM and cross-functional leaders.
- Promote a strong analytical foundation through best practices in data quality, metric design, and consistent measurement across post-sales functions.
Requirements:
- Proven experience as a people leader in analytics, with a strong track record of developing and empowering high-performing teams.
- Deep expertise in Customer Success and Post-Sales Analytics, with hands-on experience analyzing and improving onboarding efficiency, customer engagement, support performance, retention, and account growth.
- Expert-level SQL skills, with the ability to work efficiently across complex relational data structures; experience with Python is a strong asset.
- Proficiency with BI and data visualization tools such as Tableau.
- Demonstrated expertise in foundational and advanced analytics techniques, including performance measurement, exploratory analysis, scenario analysis, impact evaluation, simulation modelling, and predictive analytics.
- Strong business acumen and a strategic mindset.
- Passion for storytelling through data, with exceptional communication and stakeholder management skills.
- A proactive and forward-looking mindset.
- Proven ability to thrive under pressure.
Benefits:
- equity rewards
- annual stipends for health and wellness
- retirement savings matching
- extended health package with fully paid premiums for body and mind
- dedicated talent development program that includes career coaching and opportunities for career development
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