Rev Ops Manager
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Job Description
Revenue Operations Manager optimizing acquisition, billing, onboarding, and retention for 1-800Accountant, which provides affordable tax and accounting services. Forecasting revenue, standardizing GTM metrics, improving funnels, and modeling incentive compensation.
Responsibilities:
- Own and manage revenue forecasting by lead types across new business acquisition with Finance, Sales, Marketing, Training, and Partnerships
- Build and use lead velocity, conversion-rate, and pipeline-health models
- Use AI, Databricks, and advanced analytics to monitor marketing conversion, sales, renewal, and collections performance
- Provide real-time performance outputs to managers for accountability, action, and improvement
- Define, standardize, and maintain core go-to-market revenue metrics across departments
- Develop operational models for reporting, monitoring, managing, and training for performance improvement
- Improve lead scoring quality, lead attribution, and SLA enforcement with Sales
- Audit and streamline workflows between Sales, Collections, Billing, and fulfillment
- Optimize representative and team performance through training operationalization, lead distribution, and pipeline management
- Lead modeling, design, rollout, and administration of incentive compensation plans
- Analyze the financial and operational impact of quota changes, SPIFs, and commission structures using AI and predictive modeling
Requirements:
- Bachelor's degree preferred in Business, Finance, Engineering, Information Systems, or a related field, or equivalent practical experience
- 46+ years of experience in Revenue Operations, Sales Operations, or Call Center operations
- Experience ideally within industries serving small business clients
- Proven experience leading cross-functional go-to-market projects across Marketing, Sales, and Customer Success teams
- Advanced Salesforce CRM knowledge
- Expert proficiency in business intelligence applications and Microsoft Excel
- SQL knowledge is a strong plus
- Familiarity with marketing automation tools, sales engagement tools, and incentive compensation management software
- Ability to translate complex datasets into strategic, high-impact business recommendations
- Ability to build alignment between executive leadership, Sales, Marketing, and Finance
- Methodical approach to identifying operational bottlenecks and engineering scalable solutions
Benefits:
- Comprehensive medical, dental, and vision insurance options starting the 1st of the month after 60 days of employment
- 401(k) plan with a company match and a clear vesting schedule, available after 6 months of employment
- Generous paid time off
- Paid sick leave
- Bereavement leave
- Paid company holidays
- Company-paid basic life insurance
- Long-term disability insurance
- Optional benefits including pet insurance
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