Manager, Partnership Management
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Job Description
Manager leading Pearson’s partner success teams for state, district, and school assessment programs. Driving customer readiness, program delivery, financial performance, and continuous improvement.
Responsibilities:
- Lead a team of Partner Success professionals supporting state, district, and school partners throughout the assessment lifecycle
- Oversee partner engagement, readiness planning, training, adoption, issue resolution, and ongoing relationship management
- Ensure successful delivery of assigned programs and services while meeting cost, quality, and schedule commitments
- Build and maintain relationships with state, district, and school partners
- Lead customer readiness, implementation, training, and adoption planning
- Serve as escalation point for complex customer concerns, risks, and delivery issues
- Identify continuous improvement opportunities and improve customer satisfaction
- Oversee assessment programs or strategic customer relationships
- Coordinate cross-functional teams to deliver program commitments
- Monitor schedules, risks, issues, budgets, and milestones
- Ensure compliance with contractual requirements and delivery expectations
- Lead forecasting, planning, and business reviews
- Manage program financials, revenue/margin plans, forecasts, budgets, and costs
- Coach, develop, mentor, and manage performance of Partner Success professionals
- Establish goals, priorities, and performance expectations
- Foster accountability, collaboration, customer focus, and continuous improvement
- Drive process improvements and scalable practices across Partner Success
- Partner with cross-functional leaders to improve communication, coordination, and execution
- Identify and mitigate delivery, customer, and operational risks
Requirements:
- Bachelor's degree or equivalent combination of education and experience
- 5+ years of experience leading customer-facing programs, partner success, client services, program management, educational services, or assessment delivery functions
- Demonstrated success leading and developing high-performing teams, including coaching, performance management, and talent development
- Experience managing complex customer relationships and serving as an escalation point for operational, delivery, or customer satisfaction issues
- Strong program and project management skills, including experience managing schedules, risks, dependencies, budgets, and cross-functional initiatives
- Proven ability to influence and collaborate across Product, Technology, Operations, Measurement, Content, and Customer Support teams
- Strong communication, facilitation, negotiation, and presentation skills
- Ability to effectively engage customers, executive leadership, and internal stakeholders
- Demonstrated ability to identify customer needs, solve complex problems, and drive continuous improvement initiatives
- Experience managing financial performance, including forecasting, budget management, contract value tracking, resource planning, or margin accountability
- Position may require up to 25% travel
- Pearson is an Equal Opportunity Employer and a member of E-Verify
Benefits:
- Participation in Pearson’s sales incentive plan
- Benefits information provided via Pearson’s benefits resource
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