Account Manager
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Job Description
Account Manager retaining and expanding customers for Amplix, a technology advisory firm. Managing renewals, sales opportunities, proposals, and cross-functional customer experience initiatives.
Responsibilities:
- Support existing customers to drive long-term satisfaction, retention, and growth
- Meet customer KPIs defined in the Commission and Goal Plan
- Strengthen and expand relationships within assigned accounts
- Identify, address, and resolve customer satisfaction or expectation concerns
- Track, manage, and renew client contracts
- Align with customer initiatives and long-term objectives
- Educate clients on industry trends and Amplix products and services
- Conduct daily customer interactions through emails, calls, video meetings, in-person visits, 90-day reviews, training sessions, CCSM reviews, and QBR/EBRs
- Accurately log customer activity in the CRM
- Achieve monthly and annual sales goals across upsells, cross sales, one-time sales, and renewals
- Maintain knowledge of Amplix solutions, value proposition, and differentiators
- Coordinate, prepare, and deliver sales proposals and scopes of work
- Build and maintain relationships with vendors and suppliers
- Collaborate cross-functionally with Amplix departments to improve the customer experience
Requirements:
- Bachelor's degree or equivalent combination of education and relevant experience
- Minimum three (3) years of relevant experience when using the education/experience combination
- Proven experience in sales, account management, or customer success
- Proficiency in business software tools and platforms, including CRM systems, email communication, document creation, presentations, and data entry
- Ability to maintain, back up, and manage essential digital records
- Strong problem-solving and critical-thinking skills
- Ability to navigate complex situations and interpret varied written, verbal, or visual instructions
- Ability to travel up to 25%
Benefits:
- Discretionary bonus or sales commission may be offered
- Remote work arrangement
- Reasonable accommodations for individuals with disabilities
- Opportunity to grow your career
- Opportunity to make an impact at scale
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