Senior Fleet Partnership Manager
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Job Description
Senior Fleet Partnerships Manager owning fleet relationships for Auto Integrate, which makes leased-vehicle maintenance frictionless. Translating partner feedback into platform improvements across North America.
Responsibilities:
- Own relationships with a portfolio of fleet partners, serving as their primary point of contact and trusted advisor
- Lead onboarding and enablement efforts to ensure fleet partners are set up for success on the platform
- Drive ongoing engagement through regular check-ins and business reviews, aligning on goals, performance, and opportunities
- Act as the voice of fleet partners internally, representing their needs, challenges, and priorities
- Gather and synthesize partner feedback, identifying trends and translating insights into clear, actionable requirements
- Partner with Product, Engineering, and Operations teams to prioritize and deliver improvements that enhance fleet partner workflows and outcomes
- Support issue resolution and escalation, coordinating across teams to ensure timely and effective outcomes
- Define and track success metrics for fleet partners, focusing on efficiency, adoption, and value delivered
- Identify opportunities for growth and deeper engagement within existing fleet partnerships
- Collaborate with Vendor Partnerships and other teams to ensure a cohesive experience across the broader ecosystem
- Contribute to process improvements and documentation that support scalable fleet partnership management
Requirements:
- 5–8+ years of experience in partnerships, account management, customer success, or a related role
- Experience in fleet management, automotive, or transportation technology
- Experience managing strategic customer or partner relationships in a SaaS or platform-based environment
- Strong ability to translate customer feedback into actionable insights and improvements
- Experience working cross-functionally with Product, Engineering, Support, or Operations teams
- Strong organizational skills, with the ability to manage multiple partners and priorities effectively
- Experience using data to track performance and guide decisions
- Excellent communication and relationship-building skills, with the ability to engage a range of stakeholders
Benefits:
- Health/dental/vision coverage options
- Incentive stock options
- PTO
- Community service funds
- Professional development funds
- Wellbeing fund
- Business expense stipend
- New high-end laptop
- New hire equipment stipend
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