Marketing Operations Administrator
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Job Description
Marketing Operations Administrator supporting Hyland’s enterprise content solutions through marketing technology administration. Managing systems, data, licensing, vendors, and process optimization remotely in Colombia.
Responsibilities:
- Drive efficiency across marketing technologies by contributing to strategy and planning for the long-term marketing technology vision
- Provide day-to-day support to internal users of marketing technologies
- Maintain regular communication with vendor representatives to address current and anticipated needs
- Conduct regular audits of data within assigned systems
- Uphold best practices and recommend process improvements
- Monitor systems and technologies to identify issues and improvement opportunities across architectures, implementations, licensing, and workflows
- Serve as the primary administrator for departmental licensing needs
- Manage license inventory, creation, and removal
- Stay current on marketing technology trends
- Act as a liaison for contracted employees operating within the marketing operations and strategy team
Requirements:
- Bachelor's degree in Information Technology, Marketing, or a related field — or an equivalent combination of education and experience
- Demonstrated experience in system administration, system implementation, and project management
- Proven ability to work with system data, ensuring accuracy and adherence to best practices
- Strong oral and written communication skills
- Ability to engage stakeholders at all levels with professionalism and tact
- Solid critical thinking and problem-solving skills
- Ability to manage conflict, navigate negotiations, and drive collaborative outcomes
- Experience working with marketing technology platforms and SaaS-based solutions
- Ability to develop and deliver compelling, informative presentations to diverse audiences
- Strong business and technology acumen
- Fiscal accountability in managing project-related budgets
- Ability to influence, motivate, and mobilize team members and cross-functional business partners
- Successful collaboration across teams and departments
- Proactive and organized approach to multi-tasking
Benefits:
- Career development resources
- Wellbeing programs
- Innovation practices
- Inclusive workplace culture
- Employee initiatives and giving campaigns aligned with organizations important to employees
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