Mid-Market Account Manager
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Job Description
Mid-Market Account Manager growing revenue for Absorb Software’s AI-driven learning platform. Expanding customer accounts through upsells, cross-sells, renewals, and land-and-expand opportunities.
Responsibilities:
- Increase the net dollar retention of the assigned book of business through upsells and cross-sells
- Negotiate client contract renewals with a focus on increased Annual Recurring Revenue and long-term relationships
- Generate and close new land-and-expand opportunities within assigned accounts
- Generate proposals and client-facing documentation to support the sales process
- Identify and develop meaningful client relationships
- Manage and report the sales pipeline monthly and quarterly
- Understand Absorb subscription models and answer client questions
- Participate in team meetings and projects to improve sales processes and sales output
- Develop strong internal relationships to support the client lifecycle
- Stay current on product releases and training seminars to maintain product knowledge
Requirements:
- Post-secondary degree, preferably in business or a related field
- 3+ years of experience successfully managing client relationships and driving revenue growth through upselling
- Very strong time management and organizational skills
- Very strong verbal and written communication skills
- Outgoing and personable nature with a sales-driven attitude
- Strong team-player capabilities
- Ability to thrive in a dynamic, fast-paced, constantly changing environment
- SaaS or technology sales experience preferred
- Experience working with a global client base preferred
- Strong MS Office skills, primarily Excel and PowerPoint, preferred
- Fluency in additional languages preferred
- Experience with Salesforce and other industry tools preferred
- Successful candidates must undergo pre-employment background screening, including a criminal record check
- Must show proof of legal eligibility to work in the country applied to without sponsorship
Benefits:
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits
- Retirement savings programs
- Eligibility for two different bonus plans
- Generous time off
- Comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance
- Monthly Flex Allowance
- Career growth and internal mobility
- Employee driven DE&I programs
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