National Account Manager
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Job Description
National Account Manager managing strategic relationship between ABB and Graybar. Focusing on account growth and customer satisfaction with strong analysis and collaboration.
Responsibilities:
- Manage the total customer relationship with ABB and Graybar.
- Develop the relationship between ABB and this Strategic Account at all levels both within ABB and within the customer.
- Serve as the main point of contact for issue resolution, overseeing the customer complaint process and ensuring a consistent, high-quality customer experience across all interactions with ABB.
- Develop and execute account plans, including executive relationship strategies, coverage plans, profitability growth priorities, project targets, and required account and technical resources.
- Use strong business and market understanding to identify customer needs, industry trends, and competitive factors, while providing regular reports, briefings, and reviews through agreed processes.
- Actively participate in the ELIP community to share ideas, expertise and lessons learned with other NAMs and teams, to promote cross-ABB learning and to identify new solution possibilities.
Requirements:
- Bachelor’s degree in Engineering, Marketing or business administration or technical field / advanced degree desirable
- 7+ years related experience
- Sales experience of a $25M + business
- Candidates should possess exceptional analytical, communication, leadership, collaboration, solutions-oriented, and customer-orientation skills and ability to operate with autonomy.
- Senior Account Management experience
- Understanding and experience with full portfolio of products and services (including power distribution one-line and installation products)
- Candidates must already possess work authorization to work for ABB in the US.
Benefits:
- Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- Retirement 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
- ABB provides 11 paid holidays.
- Salaried exempt positions are provided vacation under a permissive time away policy.
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