Operations Associate
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Job Description
Operations Associate delivering customer implementations and technical integrations for Purview’s medical imaging software. Coordinating healthcare data migrations, cross-functional teams, and post-launch support.
Responsibilities:
- Manage customer implementation, deployment, internal improvement, and cross-functional initiatives through the full project-management lifecycle
- Define project scope, requirements, deliverables, milestones, responsibilities, dependencies, risks, timelines, resources, and success criteria
- Perform technical assessments and planning involving customer networks, PACS, EMR, imaging archives, configurations, integrations, dependencies, constraints, and acceptance criteria
- Coordinate customers, Product, Engineering, Support, Operations, Sales, and third-party vendors to ensure alignment, integration success, action-item ownership, and on-time delivery
- Manage project risks, issues, changes, escalations, and change requests
- Provide customer-facing technical leadership and timely, audience-appropriate communication
- Ensure compliance with DICOM, HL7, FHIR, and other medical imaging and healthcare interoperability requirements
- Manage data migration projects involving large imaging archives, metadata, and configuration data while ensuring integrity, documentation, validation, backups, and launch readiness
- Deliver training, documentation, post-go-live support, configuration guides, integration specifications, runbooks, troubleshooting support, and support-team handoff
- Manage multiple concurrent projects, refine templates and processes, document lessons learned, and adapt to changing requirements and technical challenges
Requirements:
- Ability to manage external customer projects, Purview product implementations, and internal operational, cross-functional, and process-improvement initiatives
- Project management experience in software implementation, healthcare technology, SaaS, technical operations, or another delivery environment involving external customers and internal stakeholders
- Proven ability to manage the full project lifecycle, including scope, schedules, dependencies, risks, issues, changes, deliverables, and stakeholder communication
- Excellent written, verbal, and interpersonal communication skills
- Strong organization, planning, prioritization, facilitation, documentation, and follow-through skills
- Ability to manage multiple concurrent external and internal projects while maintaining accuracy, urgency, and attention to detail
- Customer-focused, accountable, and collaborative approach to problem solving, issue resolution, and decision making
- Comfort partnering with Product, Engineering, Support, Operations, Sales, customers, and vendors
- Formal project management training or certification such as PMP, CAPM, PMI coursework, or equivalent credential preferred
- Experience managing technical integration, software deployment, API integration, configuration, or data migration projects preferred
- Working knowledge of medical imaging systems and workflows, including DICOM, PACS, VNA, RIS, image sharing, storage, and archive migration preferred
- Familiarity with healthcare interoperability standards and secure healthcare data workflows, including HL7, FHIR, IHE, and EMR integration preferred
- Experience with Epic, Ambra, ezyVet, PACS, VNAs, or similar platforms preferred
- Prior experience in healthcare, radiology IT, medical imaging, health IT, or another regulated technology environment preferred
Benefits:
- Contribute to a mission-driven organization improving access to medical information and supporting better patient care
- Work with Purview Image and Expert View on real-world initiatives supporting clinicians, radiologists, veterinarians, and other providers
- Build broad cross-functional experience across project delivery, customer engagement, healthcare technology, and operational improvement
- Engage directly with customers and partners while making a visible impact on successful adoption and long-term value
- Collaborate with a dedicated team where ownership, initiative, and thoughtful project leadership are valued
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