Operations Coordinator
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Job Description
Operations Coordinator managing operational processes and KPIs for remote professionals in LATAM. Supporting cross-department initiatives and ensuring workflow consistency under operations leadership.
Responsibilities:
- Track and monitor operational KPIs to ensure teams are meeting performance expectations and service standards.
- Coordinate cross-functional tasks and follow up on deliverables to maintain alignment between departments.
- Maintain updated documentation of SOPs and workflow changes to ensure process clarity and consistency.
- Assist in preparing weekly and monthly operational performance reports for leadership review.
- Identify workflow gaps or recurring operational issues and escalate them with structured recommendations.
- Support implementation of operational improvement initiatives and internal process adjustments.
- Ensure internal systems and trackers remain accurate and up to date.
Requirements:
- 2+ years of experience in operations support, project coordination, or process execution roles.
- Strong skills in tracking workflows and reporting using Excel/Google Sheets (filters, formulas, pivots preferred).
- Familiarity with task management/project tools (Asana/ClickUp/Trello/Monday) preferred.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
Benefits:
- 100% remote work — enjoy the comfort and flexibility of working from home
- 18 paid vacation days + U.S. federal holidays
- Paid maternity/paternity leave (up to 2 months with 50% salary coverage after 1 year)
- Client Growth Bonus: Your great work helps our clients scale. For every new hire added to the business you support, you will receive a $50 one-time reward.
- A dedicated Talent Coordinator who serves as your guide and liaison between you, WorkBetterNow, and your assigned company.
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