Operations Technical Specialist
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Job Description
Technical Operations Specialist troubleshooting APIs, integrations, and escalated tickets for Tilled’s PayFac-as-a-Service payments platform. Bridging Engineering, Support, and Sales in a remote U.S. role.
Responsibilities:
- Review API requests, logs, and code to troubleshoot partner integration issues
- Support the Support team by resolving escalated technical tickets
- Collaborate with Engineering to address bugs, update dependencies, or implement technical improvements outside the product roadmap
- Develop or update technical documentation, developer tooling, and integration examples
- Manage Zendesk administrative features and optimize ticket workflows
- Join Sales calls to provide technical expertise and implementation guidance
- Serve as a subject matter expert across integrations, APIs, and internal systems
- Bridge Engineering, Support, and Sales by providing deep technical expertise
- Resolve complex integration issues and enable internal teams to focus on high-priority initiatives
Requirements:
- Authorized to work in the United States
- Resident in a United States time zone
- Comfortable with remote work
- Must be flexible to work between 8 am and 5 pm, Monday-Friday
- Experience working with APIs, integrations, and technical troubleshooting
- Ability to read, understand, and reason through code and technical documentation
- Strong problem-solving skills and comfort handling technical escalations
- Experience supporting or collaborating with customer support teams
- Clear communication skills, especially when explaining technical concepts to non-technical audiences
- Ability to work cross-functionally in a fast-paced, remote environment
- Visa sponsorship is not provided
- Experience in a technical implementation, solutions engineering, or integration-focused role is a plus
- Familiarity with Zendesk administration or similar ticketing systems is a plus
- Experience supporting sales or pre-sales technical discussions is a plus
- Background working in fintech, payments, APIs, or developer-first platforms is a plus
- Comfort resolving bugs, updating dependencies, or contributing small features outside a formal roadmap is a plus
Benefits:
- Remote work environment
- Resources to support remote work
- Generous compensation and benefits
- Experts in the payments field who can get you up to speed with PayFac-as-a-Service
- Office space in Boulder, CO
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