Outbound Telemarketing Sales Representative
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Job Description
Outbound Sales Representative at Breckenridge Grand Vacations connecting travelers with lodging and tour options. A role focused on building relationships and providing excellent customer service.
Responsibilities:
- Make outbound calls to prospective leads provided by the company.
- Schedule accommodations and book tours for qualified candidates at the Grand Lodge on Peak 7 and The Grand Colorado on Peak 8.
- Follow approved scripts and utilize trained sales techniques and rebuttals to secure bookings.
- Provide excellent, friendly customer service, guiding guests through lodging and tour options.
- Maintain expert knowledge of Breckenridge, including local events, activities, and lodging options.
- Accurately qualify potential tour guests based on company policies.
- Quote proper packages and prices for discounted lodging options.
- Serve as the "end of the line" to resolve guest inquiries and situations whenever possible.
- Respond promptly to all email and voicemail correspondence.
- Maintain accurate records of all interactions and bookings.
- Attend daily meetings and training sessions to review sales techniques and availability.
- Uphold all company hospitality standards, policies, and procedures.
- Follow company guidelines for environmental sustainability practices (recycling, composting, conserving resources).
Requirements:
- High school diploma or general education degree (GED).
- Excellent verbal communication and active listening skills.
- Strong, outgoing personality with the ability to establish instant rapport.
- Self-motivated with a resilient attitude; able to handle rejection professionally.
- Basic mathematical skills for calculating prices and discounts accurately.
- Basic proficiency with Microsoft Office applications (Word, Outlook, Excel).
- Ability to learn new software and technology platforms quickly.
- Strong problem-solving skills and reasoning ability to qualify leads and resolve guest inquiries.
- Commitment to providing exceptional customer service.
- Ability to adhere to a set schedule and follow detailed scripts and procedures.
Benefits:
- Health, vision, and dental insurance plans
- Company-paid life insurance coverage
- Voluntary Life and Accidental Death/Dismemberment Insurance
- HSA and FSA-Dependent Care Accounts
- Retirement plan
- Generous paid time off (PTO) and sick leave to support work-life balance
- Volunteer Time Off - Paid opportunities to give back to Summit County
- Bereavement leave
- Biannual bonuses
- Tuition Reimbursement Program
- Employee Wellness programs to support physical and mental health
- Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program
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