Partner Account Manager – US Working Hours
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Job Description
Partner Account Manager strengthening technology and audit partnerships for Cognisys, a cyber security, governance and compliance services provider. Coordinating GRC engagements and expanding customer accounts.
Responsibilities:
- Build and develop trusted relationships with strategic technology partners, audit partners and key stakeholders
- Act as the primary post-sales contact for partner-led GRC engagements
- Coordinate communication between customers, Cognisys consultants, technology partners and external audit providers
- Ensure customers receive a consistent, high-quality experience throughout their compliance journey
- Support audit coordination, including introductions, project progression and certification activities
- Identify opportunities to expand existing customer relationships through Cognisys' wider Cyber Security and GRC services
- Deliver regular partner reviews and maintain strong engagement with strategic partners
- Work closely with Sales, Marketing and Delivery teams to ensure successful customer outcomes
- Maintain accurate CRM records, customer engagement updates and opportunity tracking
- Support joint enablement sessions, webinars, marketing initiatives and partner events
Requirements:
- 3+ years' experience in Partner Management, Customer Success, Account Management or Strategic Alliances
- Experience working within Cyber Security, Governance, Risk & Compliance (GRC), Technology or SaaS
- Strong stakeholder management skills across customers, partners and internal teams
- Excellent organisational skills and ability to coordinate multiple concurrent engagements
- Commercial mindset with ability to identify account growth and expansion opportunities
- Experience using CRM platforms for customer engagement, reporting and opportunity pipelines
- Excellent communication skills and confidence engaging with senior stakeholders
- Proactive, customer-focused approach with a passion for exceptional service
- Experience with technology partners or strategic alliances is desirable
- Experience with external audit partners is desirable
- Experience with compliance or certification bodies is desirable
- Experience with Cyber Security or GRC consultancies is desirable
- Experience with compliance automation platforms is desirable
- Experience with Customer Success or Partner Success programmes is desirable
- Knowledge of ISO 27001, SOC 2, ISO 42001, Cyber Essentials or similar compliance frameworks is advantageous
- Ability and attitude may be considered even if all listed criteria are not matched
Benefits:
- 25 days annual leave per year plus 12 South African public holidays
- 1 day of paid leave for your Birthday
- Individual healthcare insurance plan
- Access to an employee mental health and wellbeing platform
- £2,000 annual training budget
- Up to £2,000 per successful referral
- 15% allowance for non-standard working hours
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