Staffing Account Manager
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Job Description
Staffing Account Manager coordinating temporary clinician schedules, onboarding, and staffing costs. Supporting Sound Physicians’ hospital-based medical practices across the United States.
Responsibilities:
- Identify and qualify clinicians to support staffing goals
- Onboard clinicians and obtain clinician availability to support site teams in preparing hospital schedules
- Communicate with temporary clinicians to fill schedule gaps, confirm shifts, and create confirmation detail letters
- Source and qualify temporary labor
- Liaise for temporary labor orientations and clinical shifts to build and maintain hospital staffing schedules
- Attend local and regional calls and represent the Staffing Department professionally
- Partner with Echo Recruiters to identify incoming clinicians and maintain relationships with active temporary clinicians
- Develop relationships with internal and external stakeholders and clinicians to achieve customer goals
- Remove barriers and identify solutions using a consultative approach
- Partner with field operations to manage and reduce temporary labor costs
- Forecast, evaluate, and manage clinician rosters and bench
- Audit staffing success and KPIs, escalate concerns, and mitigate risk
- Ensure accurate temporary payroll and timesheets
- Train and maintain a dotted-line relationship with Practice Coordinators and Managers regarding staffing functions
- Manage third-party vendor relationships
- Maintain an active roster with a 4/1 ratio for open FTEs and one clinician per FTE in the staffing model
- Maintain accurate available-to-schedule dates for managed labor
- Evaluate W2 contractual shift obligations monthly
- Handle staffing emergencies after business hours as needed
- Manage SAS terms, non-starts, and deactivations
- Educate new Practice Managers and Coordinators on the temporary labor process
- Maintain site schedule needs during Practice Coordinator and Practice Manager attrition
- Monitor processes and ensure Practice Managers follow procedures
- Serve as subject matter expert for temporary labor processes and technology, including Shift Admin and Salesforce
- Escalate systemic process breakdowns to the Director of Operations and process noncompliance to the Medical Director/RMD
- Partner with Practice Managers on scheduling best practices
- Review the temporary labor budget bi-weekly using the BTR tool and make forecasting decisions
Requirements:
- Associate’s Degree, or an equivalent combination work experience and education
- 1 year experience in a Staffing Consultant position
- Expert in the staffing consultant role
- Scheduling and forecasting
- Operating, policy and procedure
- Effective presentation skills
- Strong negotiation skills
- Strong response times
- Ability to interact and communicate with individuals at all levels of organization
- Ability to multi-task and prioritize workload in a fast-paced environment
- Proficiency with Microsoft Office Suite
Benefits:
- Remote-first culture that values flexibility and collaboration
- Opportunities to grow your career while making a real impact
- Medical insurance
- Dental insurance
- Vision insurance
- Health care and dependent care flexible spending account
- 401(k) retirement savings plan with a company match
- Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year
- Ten company-paid holidays per year
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