Partner Manager – EU, UK
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Job Description
Partner Manager for EMEA region at Ciena, developing service partner relationships and driving performance across service level agreements and operational outcomes.
Responsibilities:
- Own and develop service partner relationships across assigned EMEA countries, ensuring alignment with Ciena delivery, quality, and governance expectations
- Drive partner performance across service level agreements (SLAs), quality metrics, and operational outcomes, addressing issues and escalations with urgency and structure
- Strengthen cost competitiveness through request for quotation (RFQ) management, pricing analysis, and commercial negotiation with service partners
- Lead regular partner business reviews, including quarterly business reviews (QBRs), in close collaboration with Customer Operations, Quality, and Procurement teams
- Support forecasting, capacity planning, and demand alignment to ensure partner readiness for current and future service requirements
- Identify operational, commercial, and delivery risks early, leading mitigation actions to protect customer experience and service continuity
- Provide regional market insight to inform partner strategy, including labor trends, pricing dynamics, and competitive conditions
Requirements:
- 5–8 years of experience in partner management, vendor management, service delivery management, or operations within telecommunications or a comparable technical services environment
- Demonstrated commercial acumen, including experience with RFQs, pricing evaluation, and cost management
- Proven ability to manage delivery performance using data, key performance indicators (KPIs), and structured reporting
- Strong relationship-building skills with both internal stakeholders and external partners
- Experience operating effectively in a matrixed, cross-functional environment
- Track record of managing service escalations and driving timely, effective resolution
- Clear, confident, and structured communication skills, both written and verbal
Benefits:
- Flexible work environment
- Employee growth and wellbeing
- Social, community, and societal impact opportunities
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