Partner Manager – ME.A
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Job Description
Partner Manager overseeing service partner relationships in the Middle East and Africa region. Driving performance and delivery quality in telecommunications services.
Responsibilities:
- Own and govern service partner relationships across assigned Middle East and Africa countries, driving performance aligned with Ciena standards
- Lead partner delivery performance management, including service-level agreements (SLAs), quality metrics, and operational escalations
- Drive cost competitiveness through request for quotation (RFQ) execution, pricing analysis, negotiation, and continuous improvement
- Ensure consistent adherence to Ciena delivery processes, quality frameworks, and governance models
- Conduct structured business reviews with partners and internal stakeholders across Customer Operations, Quality, and Procurement
- Anticipate delivery risks through data-driven insight and lead proactive mitigation plans
- Provide regional market intelligence to inform partner strategy, pricing trends, and capacity planning
Requirements:
- 2–5 years of experience in partner management, vendor management, service delivery, or operations within telecommunications or a comparable technical services environment
- Demonstrated commercial acumen, including RFQs, pricing evaluation, and cost management
- Proven ability to manage partner performance using key performance indicators (KPIs), dashboards, and trend analysis
- Experience leading delivery escalations and driving timely, effective resolution
- Strong relationship management skills across internal and external stakeholders
- Ability to operate effectively in a matrixed, cross-functional environment
- Clear, structured, and confident written and verbal communication skills
Benefits:
- Flexible work environment
- Individual growth and well-being focus
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