People Operations Specialist
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Job Description
People Operations Specialist managing associate records and HR inquiries for SelectQuote. Overseeing compliance and improving HR processes across all divisions.
Responsibilities:
- Ensure data integrity for associate records through routine audits across all divisions
- Oversee process and support new hires, terminations and associate change requests (ACRs) accurately and on time
- Use UKG mass import tool to complete bulk associate transactions
- Serve as escalation point for transaction issues and data errors
- Oversee the I-9 process ensuring compliance and coordination with Equifax for escalations
- Oversee and support associates, managers, and the People Team with HR inquiries through People Assist
- Monitor and respond to former associate inquiries through Intercom
- Provide backup support for the People Operations Coordinator during high-volume periods and absences
- Continuously evaluate People Operations processes to ensure compliance, data accuracy and efficiency
- Document and maintain internal procedures and training materials
- Partner with the People Team to identify and implement process improvements
Requirements:
- Bachelor’s degree in Human Resources, Business, Finance, or related field or equivalent experience preferred
- Minimum 3 years of Human Resources experience required
- At least 2 years of HR technology experience required
- Intermediate proficiency in Microsoft Excel
- Proven experience processing employee transactions
- Advanced or admin-level experience with UKG Pro or other HRIS platforms preferred
- Demonstrated ability to handle sensitive information with discretion
Benefits:
- Competitive Medical, Dental, and Vision Insurance
- HSA/FSA
- Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
- Voluntary Life Insurance for Self, Spouse and Dependent
- Company-paid Basic Life Insurance and Long Term Disability
- Retirement plan and Employer match contribution with Profit Share
- Tuition Reimbursement program
- Company perks and Discount program
- Engaging Wellness and Financial Education Resources
- Employee Assistance Program
- Incentive Plans
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