Private Tutoring Operations Manager
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Job Description
Operations Manager at The Tutorverse managing logistics and client experience for tutoring. Leading support staff while optimizing processes in New York City.
Responsibilities:
- Own day-to-day deployment of instructional staff, solving multi-variable scheduling constraints.
- Direct, train, and manage operational support staff responsible for data entry, billing, and scheduling.
- Act as the definitive point of contact for high-expectation B2C clients.
- Maintain advanced spreadsheet models and CRM pipelines for operations tracking.
- Identify gaps in tutor capacity and trigger recruitment workflows proactively.
Requirements:
- A bachelor’s degree from an accredited college.
- Deep knowledge of NYC geography, transit systems, and school admissions.
- At least 4 years of professional experience in operations, logistics, or dispatch management.
- Advanced technical fluency in spreadsheet architecture (highly proficient in PivotTables, complex filtering, LOOKUPs, etc.).
- At least 2 years of experience in high-stakes B2C client management and escalations.
- Demonstrated experience in managing subordinate staff or remote virtual assistants.
Benefits:
- Base Salary: $75,000 - $95,000
- Performance Bonuses: Eligible for performance-based bonuses aligned to key operational metrics.
- Retirement: 401K participation with a 3% contribution from the company and profit-sharing plan.
- Healthcare: Fortune 500-level medical, dental, and vision benefits including FSA or HSA options.
- Time Off: Paid time off starting at 2 weeks annually plus holidays; earn more time off as you grow.
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