Product Consultant – Talent/HR Service Delivery, Assistant Director
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Job Description
Product Consultant shaping Talent/HR Service Delivery at EY through AI and automation. Leading design and deployment of global solutions for improved service delivery and employee experiences.
Responsibilities:
- Lead the design and deployment of Talent solutions across process, technology, and data
- Drive innovation through AI and automation to transform service delivery and user experience
- Contribute to development of the Talent Service Delivery roadmap
- Manage end-to-end delivery across global teams, including both internal and external delivery partners
- Influence senior stakeholders and ensure successful adoption across Regions and Service Lines (business)
- Use insights (data, process mining, employee feedback) to identify opportunities for optimisation and/or enhancements
- Contribute to business cases and prioritisation of strategic initiatives
- Drive simplification and reduce duplication across the Talent ecosystem.
Requirements:
- Strong experience owning a Talent/HR digital product or enterprise platform, with accountability for roadmap, prioritisation, and outcomes
- Extensive knowledge of Talent/HR transformation, service delivery, and process design
- Proven ability to deliver change in complex, global environments
- Strong stakeholder management and influencing skills, including at senior levels
- Understanding of core HR technologies (e.g. ServiceNow HRSD, SAP SuccessFactors) and emerging AI/automation trends
- Strategic mindset with the ability to translate ideas into practical, scalable solutions
- Analytical mindset, comfortable using data to drive material change in service delivery
- Comfortable operating in ambiguity and driving outcomes in fast-paced environments
- Practical, detail-oriented approach with a strong focus on clarity, simplicity, and employee experience.
Benefits:
- At EY, we’ll develop you with future-focused skills and equip you with world-class experiences.
- We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
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