Product Manager, Client Solutions
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Job Description
Product Manager translating university needs into AI-agent specifications and implementations. EducationDynamics helps colleges and universities serve Modern Learners.
Responsibilities:
- Lead discovery workshops and requirements sessions
- Support pilots and triage escalations through go-live
- Manage several concurrent institutional engagements and technology stacks
- Partner with university leaders to uncover needs and understand systems and data
- Translate business requirements into clear engineering specifications
- Partner with engineering on source-system mapping and ingestion design
- Identify gaps between client data expectations and actual data
- Develop PRDs, functional specifications, and acceptance criteria for EDDY agents
- Make and document decisions that do not change scope, cost, or client commitments
- Collaborate with client and engineering teams to deliver AI products for higher education
- Stay involved from discovery through go-live
- Support distributed teams and external engineering partners
Requirements:
- 5+ years in product management, implementation leadership, or client-facing product delivery
- At least 3 years working in or for higher education
- Deep experience with at least one higher education system of record, such as a CRM, SIS, or LMS
- Working fluency in SQL and data modeling
- Ability to read schemas, identify problematic joins, and participate in architecture reviews
- Practical understanding of LLM-based and agentic systems, including retrieval, evaluation, and common failure modes
- Ability to lead requirements conversations with campus stakeholders and work directly with engineers to turn findings into buildable specifications
- Strong written and verbal communication
- Track record of producing clear specifications and keeping clients and distributed teams aligned
- Sound judgment and creative problem-solving when requirements are incomplete
- Preferred: additional experience in enrollment management, student retention, or student success
- Preferred: exposure to Databricks, dbt, or a modern lakehouse stack
- Ability to travel approximately 20–30% for discovery workshops and pilot kickoffs
- Meaningful overlap during Eastern Time business hours
- Clear written documentation
Benefits:
- Tuition reimbursements for expenses incurred through accepted universities
- Medical, dental and vision coverage
- 401K Plan
- Remote work or flexible schedules
- Unlimited Paid Time Off (PTO)
- Training and growth opportunities
- Promotion opportunities
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