Project Manager
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Job Description
Reuse Team Lead managing product lifecycle operations, governance, documentation, and delivery for Sprezzatura’s secure government technology solutions. Supporting Department of Veterans Affairs mission outcomes through cross-functional team leadership.
Responsibilities:
- Lead and oversee the Reuse team, including priorities, workload, performance, delivery health, and team capacity
- Provide direction and maintain expectations for quality, documentation, communication, and follow-through
- Oversee Reuse requests throughout the Product Lifecycle and ensure records are accurate and current
- Maintain visibility into schedules, dependencies, risks, blockers, and required actions
- Coordinate across Product Lifecycle teams to improve intake, handoffs, communication, and workflow
- Build and maintain SOPs, process maps, job aids, handoff criteria, decision guidance, and other documentation
- Capture process history and key decisions
- Communicate with VA customers, Product Lifecycle teams, program leadership, cybersecurity, and other stakeholders
- Identify and escalate delivery, customer, or operational risks with impacts and recommended next steps
- Serve as an escalation point for complex, high-priority, or high-visibility Reuse requests
- Coordinate with cybersecurity, technical teams, and stakeholders to address governance, security, architecture, and delivery requirements
- Identify process gaps, bottlenecks, recurring issues, and efficiency, quality, and handoff improvements
- Establish quality-control practices to improve data and deliverable accuracy, consistency, and audit readiness
- Track and report team performance, delivery status, risks, and process-health information to leadership
- Represent the Reuse function in cross-team and leadership discussions and provide recommendations
Requirements:
- U.S. Citizen or Permanent Resident (Required)
- Bachelor’s degree in Computer Science, Business Management, Information Technology, or a related field, or equivalent relevant experience
- 8+ years of experience in product lifecycle management, program or project management, cloud services, IT service management, or a related technical discipline
- 3–5+ years of experience in a leadership, team-lead, or cross-functional program role
- Demonstrated experience leading teams and managing competing priorities, delivery quality, and performance
- Experience building or improving processes, documentation, SOPs, and handoffs across teams
- Strong project and program management skills, including schedules, risks, dependencies, dashboards, and stakeholder communication
- Experience with structured requests, workflow, ticketing, or product-tracking systems such as Salesforce or similar platforms
- Strong understanding of cross-functional Product Lifecycle processes
- Working knowledge of SaaS and PaaS environments, cloud delivery models, and software development lifecycles
- Familiarity with federal cybersecurity and cloud governance requirements, including FedRAMP, FISMA, and ATO processes
- Strong analytical, problem-solving, root-cause analysis, and process-improvement skills
- Excellent written and verbal communication skills with the ability to work across technical teams, customers, and leadership
- Standard business hours are Monday through Friday
- Occasional extended or weekend hours may be required based on operational needs
- Experience supporting Department of Veterans Affairs programs, VA OIT, or other large federal environments is preferred
- Additional preferred relevant experience may include Reuse or related Product Lifecycle governance, customer-facing support or triage, knowledge management, workflow or process automation, ITIL, Agile/Scrum, PMP, Lean Six Sigma, or relevant cloud and security certifications
Benefits:
- Medical, Dental, and Vision
- Health Saving Account (when enrolled in eligible plan) with Company contribution
- Company paid Life, Accidental Death, Short-term & Long-term Disability
- Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
- Voluntary Medical & Dependent Care Flexible Spending Accounts
- Accrued Paid Time Off & Company Paid Holidays
- 401(k) Retirement Plan with Company match
- Reliable internet service for effective telecommuting
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