Regional Operations Manager
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Job Description
Regional Operations Manager overseeing HVAC wholesale branches across sales, customer service, staffing, inventory, and profitability. Coaching Branch Managers and coordinating operations, HR, sales, and corporate teams.
Responsibilities:
- Manage Branch Managers through coaching, training, and direction to achieve branch sales, customer service, profitability, and asset management goals
- Assist with hiring, training, performance management, annual and midyear evaluations, and corrective actions
- Ensure branches and employees follow company procedures, policies, safety standards, and work instructions
- Resolve customer issues, complaints, and transactions when necessary
- Manage, supervise, conduct, and follow up on Branch Visit Guides and resolve deficiencies
- Assist with forecasting inventory needs and ensure adequate product inventory is available and in good condition
- Resolve operations issues by communicating with the DOM, Regional Manager, or corporate office
- Ensure account sales are monitored and accounts are worked via CRM
- Review branch P&Ls and guide deficient areas back on track
- Work with the Region Manager and Territory Sales Managers to achieve overall sales goals
- Act as a support line for sales
- Develop branch staffing and talent pipelines with the HR Business Partner, including networking and participating in the Branch Manager Training program
- Ensure employees receive sufficient role training and coordinate with corporate office, HR, and company trainers
- Liaise with corporate real estate and operations on branch openings, closings, relocations, and layout planning
- Conduct real estate building and location evaluations
- Perform additional projects and duties supporting ongoing business needs
Requirements:
- 5+ years of related experience
- 4 Year degree or equivalent
- Excellent verbal and written communication skills
- Ability to multitask
- Ability to exercise good judgment
- Product knowledge and understanding of the HVAC industry
- Strong leadership and management skills
- Excellent computer knowledge, including AS400 and Microsoft Office
- General knowledge of HVAC wholesale experience
- Knowledge of warehousing, inventory, and facility lease agreements
- Strong knowledge of sales P&Ls
- Good judgment, strong work ethic, and integrity
- Ability to perform essential responsibilities with or without reasonable accommodations
- Must be legally authorized for employment in the United States
- Must not require employer-sponsored work authorization now or in the future
Benefits:
- Equal employment opportunity regardless of protected characteristics
- Reasonable accommodations for essential responsibilities
- No employer-sponsored work authorization now or in the future
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