Regional Sales Engineer
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Job Description
Regional Sales Engineer supporting Coface, a global provider of trade credit insurance and business information. Driving presales, technical integrations, API adoption, and strategic customer success.
Responsibilities:
- Support Sales teams throughout the presales process.
- Participate in customer meetings to qualify business and technical requirements.
- Deliver product demonstrations and high-value presentations.
- Respond to requests for proposals and technical questionnaires.
- Develop and articulate value propositions tailored to customer needs.
- Advise customers on using Business Information solutions and APIs.
- Support integration projects and data exchange architectures.
- Translate business requirements into functional and technical specifications.
- Provide support on data quality, data mapping, company identification, and the use of financial indicators.
- Provide technical support to key accounts and partners.
- Participate in steering committees and follow-up meetings.
- Identify upsell opportunities and ways to expand solution usage.
- Ensure a high level of customer satisfaction.
- Collaborate with Product Management, Delivery, Customer Success, and Support teams.
- Monitor incidents, product enhancements, and specific requests.
- Represent the customer voice to internal teams.
- Contribute to the continuous improvement of offerings and processes.
- Promote adoption of digital and API offerings.
- Train customers, partners, and internal teams.
- Produce documentation, user guides, and presentation materials.
- Participate in regional initiatives aimed at increasing adoption of Business Information solutions.
Requirements:
- Proven experience (minimum 5 years) in Sales Engineering, Presales, Consulting, or Customer Solutions.
- Experience in Data, SaaS, Business Information, or APIs.
- Professional proficiency in French and English.
- Ability to engage with business stakeholders, technical teams, and decision-makers.
- Strong knowledge of Business Information and Credit Management solutions.
- Understanding of REST API, JSON, OAuth, and application integration architectures.
- Ability to analyze technical exchanges and data flows.
- Knowledge of data quality, company identification, and reporting challenges.
- Excellent presentation and communication skills.
- Ability to explain technical topics clearly to business stakeholders.
- Consultative, value-driven approach.
- Strong business development and customer satisfaction mindset.
- Ability to work in an international environment.
- Strong organizational skills, autonomy, and ability to prioritize.
- Team-oriented with strong cross-functional collaboration skills.
- Ability to manage complex situations and customer escalations.
Benefits:
- 3 days of remote work per week
- Monthly remote-work subsidy of up to €30
- €12 vouchers for each day of remote work
- Access to an e-learning platform dedicated to learning 6 foreign languages, depending on the type of employment contract
- €350 remote-work equipment allowance, depending on the type of employment contract
- Contribution toward the purchase of an electric bike, depending on the type of employment contract
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