Relationship Manager – Credit Union Solutions
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Job Description
Relationship Manager growing large credit union client portfolios for Fiserv, a global fintech and payments leader. Driving retention, renewals, expansion, and strategic partnerships.
Responsibilities:
- Establish and maintain relationships with senior executives and decision-makers across assigned credit union client organizations.
- Assess client business objectives, operational priorities, and growth opportunities to position Fiserv solutions.
- Build and maintain annual account plans with measurable actions for client success.
- Partner with business unit and corporate leaders to coordinate resources, resolve issues, and advance strategic client initiatives.
- Drive retention and growth by supporting service agreement renewals, identifying expansion opportunities, and developing formal proposals for additional products and services.
- Monitor client satisfaction, communicate insights to internal partners, and recommend actions to improve client experience and business outcomes.
- Promote participation in Fiserv conferences, user groups, and other engagement opportunities that strengthen client partnerships and product adoption.
Requirements:
- 5+ years of experience in relationship management, account management, or business development within the banking, credit union, or financial services industry.
- 5+ years of experience working with large, complex financial institutions and aligning solutions to business, operational, and strategic objectives.
- 5+ years of experience developing account plans, managing renewals, and driving revenue growth through consultative client engagement.
- Ability to build executive-level relationships, create formal client proposals, and coordinate cross-functional resources to deliver measurable business outcomes.
- Bachelor’s degree or an equivalent combination of education, work, and/or military experience.
- Direct experience supporting credit unions or knowledge of credit union operations, priorities, and regulatory considerations.
- Knowledge of Fiserv systems, products, or client delivery models.
- Familiarity with financial data processing systems and host-based computer systems.
- Additional specialized training in banking, credit unions, or financial services.
- Frequent travel up to 50%.
- Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.
Benefits:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental and military leave.
- Commission eligibility pursuant to the applicable Fiserv Sales Compensation Plan for commission-eligible employees.
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